Administrator X2

**Works Management Administrator**

**Our Company**

Since its formation in 2000, Network Plus Group has gone from strength to strength following successful contract awards and acquisitions. The Group comprises Network Plus Services, Go Traffic Management, Capital Traffic Management, EOS and Network Plus Multi Utility.

Network Plus is now one of the UK’s leading utility and infrastructure providers, with offices and depots stretching from Carlisle to the South coast. We deliver services to clients and the public 24/7/365.

Core services include repair, maintenance, construction and installation of utility and infrastructure assets. We provide traffic management through our sister businesses; Go Traffic Management and Capital Traffic Management. Vegetation management and tree cutting activities are provided through EOS Contracting.

We pride ourselves on hiring and retaining fantastic people. We aim to be inclusive and respectful in the way we develop our people.

**Our Role**

As a Works Management Administrator, you will provide support to the Operations Support team to ensure that the Company’s work is effectively coordinated through communication with internal and external customers as well as the management of the business and client database systems.

**Key Responsibilities**

We are looking for someone to provide a front-line telephone service to both internal and external customers

We are looking for someone to liaise with Supervisors and sub-contract teams to ensure programmes are delivered ensuring that all the client and operational requirements are met in a professional and efficient manner

We are looking for someone to ensure that all the client and operational requirements are met in a professional and efficient manner

We are looking for someone to maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated

We are looking for someone to ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time

We are looking for someone to ensure the collation, co-ordination and distribution of the operational job packs

We are looking for someone to provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved

We are looking for someone to provide a positive and innovative input into the team, through provision of solutions to problems and embracing change

We are looking for someone to ensure that safety issues are reported in line with Company procedures

**Salary and Benefits**

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer**. **We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Hatfield, Hertfordshire: reliably commute or plan to relocate before starting work (required)