Veterinary Receptionist

2 weeks ago

Cambridge, United Kingdom Vets4PetsCompanion Care Full time

If you enjoy providing great service in a fast-paced work environment, we have just the opportunity for you at our Cambridge Bar Hill Vets4Pets practice.

Our Cambridge Bar Hill practice is a brand new practice which is also a dual practice alongside our Beehive practice.

**This is a Part Time weekend position working Saturday 8:45am to 5pm and Sunday 9:45am to 4pm.**

**What we're looking for in our Veterinary Receptionist**:

- Previous Receptionist/Administration experience is desirable
- You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
- You should be resilient and able to work under pressure.
- An excellent communicator with strong empathy.
- Exceptional customer service skills, and the ability to bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
- Proficiency in Microsoft Office and other database management and operating systems.
- Confidence with clients when discussing finances.
- Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

**About the role**:
**Day-to-day duties of the role will include**:

- Answering phones and booking appointments.
- Registering new clients.
- Completing insurance claim forms on behalf of our clients.
- Dispensing medications.
- Taking payments.
- And most importantly; providing a warm and welcoming experience to our clients arriving at the practice.

**What your typical day will look like**
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between them and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy and strong administrative skills is a must.

**Benefits**
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.
- Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you_

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