Senior Patient Experience Coordinator

1 week ago


Essex, United Kingdom Essex Partnership University NHS Foundation Trust Full time

The Patient Experience and Volunteers Team play a central role in ensuring that the Trust understands the experience of people who use its services and ensuring that this insight is used to drive service improvement.

The post holder will organise, support and promote a wide range of patient, carer and family involvement activities across the trust. The Patient Experience and Volunteers Team helps to ensure that the patient voice is central to the Trust's work and ensures that there are processes in place to collect, understand and use feedback about services. You will be an expert for queries and information on all matters relating to patient experience, involvement and coproduction across the care units of EPUT. The post holder will take the role of a coproduction coach, providing guidance on best practice on involving people with lived experience.

You will require commitment, passion and motivation in order to support operational teams in delivery of high quality care. You will also need vision and excellent organisational skills. To succeed in the role you will have excellent communication and interpersonal skills to enable you to work with varying groups including clinicians, patients and administrative colleagues as well as carers and key stakeholders across the health and social care community. You will need to be able to demonstrate that you can lead and facilitate large network meetings and be able to confidently balance the demands of a very busy workload.



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