Customer Service Advisor
2 days ago
Are you someone who is always willing to put the customer’s needs first? Do you excel in customer satisfaction? Are you ready to join a team that appreciates you and helps your career grow? We have got the job for you
We at GXO are looking for a Customer Service Advisor to work at our Oldham site, working Monday-Friday 9am-5pm
**Pay, benefits and more**:
We are offering a salary up to £20,709.00 per annum. In addition, we offer 28 days of holiday inclusive of bank holidays.
**What you’ll do on a typical day**:
- Receive customer calls into the business
- Manage customer product queries and issues through to successful conclusion
- Arrange repairs both within warranty and chargeable
- Taking payment from customers
- Deal with customer complaints through to successful conclusion, escalating when necessary
- Respond to customer queries through various online tools
**What you need to succeed at GXO**:
- Communication - verbal and written
- Attention to detail
- Ability to work to targets and deadlines
- Ability to make decisions and use own initiative
- Strong attention to detail
- Dealing with customers over the phone
- Good written English
**We engineer faster, smarter, leaner supply chains
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