Apprentice Receptionist

**Apprenticeship Job Title: Apprentice Receptionist**

**Apprenticeship Qualification: Business Administration Level 3**

**_How does the Apprenticeship work?_**

As an Apprentice, you will be employed, just like anyone else at the company, the difference is that you will be studying towards a qualification.

Any work that you are set within this session is then expected to be complete for the next month’s session. You will be given time each week to do this within your working day/week - so no homework This will all prepare you for your End Point Assessment (EPA) once you have completed all the learning required. As CT Skills is a training provider, all our vacancies are for immediate starts so please consider this when you are applying.

**Who is the Apprenticeship with?**

**Sunrise Medical Practice**

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**Working Address**
- Sunrise Medical Practice _
- Nottingham Trent University _
- Clifton Lane _
- Nottingham _
- NG11 8NS**Daily Working Hours**:
**Monday to Friday between 8.15am and 6.30pm**

**Shifts will be 8.15am to 2.15pm and 12.30pm to 6.30pm**

**Weekly Hours**:
**30**

**Hourly Rate**:
**£5.50-£6.00**

**Reporting to**:
**Practice Manager**

**About The Employer**:
We are a medium sized GP practice based on Clifton Campus of Nottingham Trent University providing Medical services mainly to students on the campus. We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses.

**OUR MISSION**:

- To treat our patients promptly, courteously, with dignity and respect and in complete confidence.
- To give equal access to all regardless of gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, working pattern, caring responsibilities, trade union activity or political beliefs - or any other grounds.
- To provide a high-quality service.
- To value staff and have a common shared goal. This means being open, respectful, fair and accountable.
- To work in partnership with other primary care providers to deliver the best care for patients.
- To encourage lifelong learning and development of the team as a fundamental to good quality care.

**_About the team:_**

There are 10 core staff and 3 doctors along with a number of associated team members.

**About the Role**:
As a GP receptionist the role will involve booking appointments over the phone and face to face and contacting patients as needed and responding to queries and requests for information from patients and health professionals alike.

The role requires working as a member of a team and independently using your own initiative.

**And Day to Day?. You will be Responsible for**:

- Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols.
- Maintaining and monitoring the practice appointments system.
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Processing and distributing incoming (and outgoing) mail.
- Taking messages and passing on information.
- Filing and retrieving paperwork.
- Processing repeat prescriptions in accordance with practice guidelines.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Clearing and re-stocking consulting rooms as required.
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying, and scanning.
- Ordering, re-ordering and monitoring of stationery and other supplies.
- Dealing with clinical waste.
- Provision of refreshments for staff and visitors as required, loading, and emptying the dishwasher and keeping the kitchen area clean and tidy.
- Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter.

**Skills Required**:

- Organised
- Good telephone manner
- Good communication skills
- Able to use initiative
- Good IT skills

**Minimum Qualifications Required eg**:
English yes - maths desirable

**And the Long-Term Opportunities?**

As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there could be the potential of a permanent post within the business.

**Company Benefits**:

- NHS pension scheme
- Free Parking
- Onsite Parking