Welcome & Service Assistant

5 days ago


New Alresford, United Kingdom National Trust Full time

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property and make sure each visitor has an enjoyable and memorable visit. Interesting? Always - and rewarding too.

**Hours**:This role is based on annualised hours (1,350 hours a year) where the number of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

**Working pattern**:Preferable working days are Wednesday-Saturday. Please note, Hinton Ampner has shorter opening times over the winter season and closes for one week in January for essential conservation work to be carried out.

What it's like to work here:This elegant country manor and tranquil garden offers a great setting to work within. The house was lovingly rebuilt by its last owner, Ralph Dutton, after a catastrophic fire in 1960. Each room houses exquisite collections of ceramics and art, each window offers undisturbed views across the South Downs. A variety of events and themes throughout the seasons mean that you will always find there is something new to be involved in and to share with visitors. Working here you will truly feel that you are part of an inspired team who work together to ensure that our special places last forever.

What you'll be doing:Day to day you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and making sure visitors can find everything they need for their visit to help set them up for an amazing rest of the day.

You’ll have the chance to be involved in different aspects of the visitor experience, such as being involved with key property events - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged as a consequence of the excellent service you provide.
- Who we're looking forA team player, but also can work on your own initiative
- Well organised and adaptable
- Customer focused with an understanding of the importance of great service
- Willing to learn new skills
- Have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Requirements :Compliance.Eligibility to Work in the UK



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