Student Voice Co-ordinator

About the role:
The Student Voice Coordinator is responsible for coordinating and administering the Student Representation System at SUBU. This includes: supporting the production of materials to promote the election of Student Reps; promoting and monitoring the election of Student Reps; supporting Student Reps’ training and further development; using established systems to track and monitor their engagement and progress; and ensuring that the impact of student feedback is captured and well promoted.

This role involves supporting the development and implementation of processes associated with SUBU’s various feedback mechanisms. This includes supporting the development and administration of regular well-established feedback projects, in addition to ad-hoc projects to enable SUBU to gain further insights on the student experience at Bournemouth University.

The role also involves supporting the development of Student Reps’ engagement in their role and wider SUBU Student Voice mechanisms under the direction of the Student Voice and Insight Manager, as well as supporting the Department’s policy work.
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Key Tasks
- Communication Duties: between SUBU staff, Student Representatives, Executive Committee, Full-time Officers, University staff, external suppliers, and other external contacts. Using social media to communicate and engage with Student Reps and facilitate Student Rep communities.
- Organisational Duties: supporting the organising and running of Student Voice and Insight meetings and events, prompting staff and students for input into various matters.
- Data Duties: maintaining and managing various records and information systems.
- Project Duties: providing administrative support to a variety of routine and ad-hoc reports based on feedback data collected by SUBU and other external feedback data sources as appropriate.
- Analytical Duties: collecting feedback formally and informally, and analysing results to review and update processes to enhance Student Representative engagement and reduce barriers to participation, and identifying student issues.
- Compliance Duties: complying with governing documents.
- Representation/ Facilitation Duties: representing SUBU at meetings and events as and when appropriate, which may include occasional evening and weekend hours to be agreed with your line manager.
- Advice and Guidance Duties: supporting student, Union and Officer projects, campaigns, and events, including manifesto and ad hoc campaigns.
- Research Duties: researching the student experience in the higher education sector as directed by the Student Voice and Insight Manager.
- Networking Duties: close cross-working with others within the department, Union Officers, other Student Engagement Departments, other SUBU teams, contacts in BU and external organisations.
- Key Union Events Duties: when asked to assist with the organisation and administration of the larger Union events such as Freshers, Summer Ball, Student Awards, Elections.

General for all staff
- The principle roles and responsibilities will change from time to time and the post holder is required to undertake any additional duties as deemed appropriate.
- Staff must always adopt and endorse the company’s Vision and Mission Statement and all supporting policies, across all aspects of the role.
- Staff are required to have a Personal Development plan and to participate in training, meetings or conferences considered relevant to their job.
- Staff must carry out their duties with full regard to the rules policies and procedures and conditions of service contained in the staff handbook
- To abide by the company’s policies and procedures
- To adhere to all health and safety legislation
- SUBU is committed to promoting, educating and taking direct action on environmental sustainability. All SUBU employees are expected to integrate environmental sustainability values and action into their role where feasible
- To undertake any other task that is deemed reasonable within your skill set

Person Specification
- Excellent communication skills (both written and verbal)
- Good report writing skills, including presenting data
- Good knowledge of volunteer management and engagement
- Effective administration with ability to balance multiple tasks and deliver multiple projects
- Knowledge of social media platforms and engaging people through them
- Ability to communicate effectively with others at different levels of seniority
- Ability to managing stakeholders’ expectations
- Approachable, with great interpersonal skills
- Experience in training or coaching
- Diligent with high organisational ability
- Responsive to changing demands
- Ability to relate to and work with a diverse range of people
- Self-motivated
- Interested in feedback mechanisms and their implementation
- Managing expectations of stakeholders

Job Title: Student Voice Co-ordinator
Reporting to: Student Voice and Insight Manager Pl