Clinical Support Team Administrator

formerly known as

**Meridian & Rowe Avenue Surgeries**

Anchor Healthcare Centre

Meridian Way

Peacehaven

BN10 8NF

Tel:
01273 588200

Website: HavensHealth.co.uk
Job DescriptionClinical Support Team Administrator

**Job Title**: Clinical Support Team Administrator

**Qualifications**:
**Location**: Anchor Healthcare Centre, Meridian Way, Peacehaven, BN10 8NF

**Accountable to**: Clinical Support Team Lead
Job Purpose
To provide an efficient, timely and accurate administrative service in the Clinical Support Team.

The role may range from that of summarising patients records, to processing hospital letters and discharges, the processing of Pathology results from the hospital and telephone work in responding to patient queries. The main focus of this role is that of covering the Telephone calls for the Clinical Support Team, Pathology Results Processing and Workflow.

This work ensures that the clinicians are provided with an accurate, easily accessible electronic summary of the patient's medical history.

The work of the Clinical Support Team is entirely patient focussed - supporting the clinical team to treat our patient population.

Clinical knowledge and experience plus medical terminology is essential for this role.
Key Functions **To monitor incoming patient related paperwork (Workflow) and ensure it is recorded on the clinical system within the agreed timeframe - this includes clinic letters, hospital letters, discharge summaries etc**
- To flag up and forward on to relevant clinical staff, any necessary clinical needs according to protocol
- Dealing with patient healthcare records and correspondence, uploading medical information onto the clinical database (SystmOne) and adding Read Coded clinical data relating to the diagnoses and medical procedures for the patient population
- To maintain an up to date knowledge of QoF, Enhanced Service and other key clinical areas
- To ensure that scanned letters are appropriately stored and then destroyed according to protocol
- To process Pathology Results as received from the hospital labs according to protocol - forwarding results on to the appropriate clinicians as necessary
- To liaise with the leads of immunisation, cervical smears and other specific clinical areas as appropriate
- To provide additional cover for all roles within the Clinical Support Team including Workflow, Results, Summarising, Telephone, Referrals, Private Reports etc
- To answer the telephone in a professional manner and deal appropriately with the call, taking messages where relevant
- Summarising backup - to check through the paper notes and record on the clinical system, according to protocol to ascertain key clinical information, allergies, diagnosis, treatments, medications, etc
- Dealing with Enquiries - dealing with incoming & outgoing enquiries from other teams, staff, patients or other health professionals as appropriate
- Security - maintain the security of the premises, keys, fobs, computers, other equipment and property according to protocol
- Accidents & Emergencies - report accidents and incidents on surgery premises to the Practice Manager, ensuring appropriate Incident Forms are completed by the relevant staff. Report any failures or procedures not followed correctly
- Offer flexible working hours between 8am and 6.30pm (Mon-Fri) or Saturdays to cover staff absences / meet work deadlines / attend meetings or training courses
- To undertake training as appropriate
- To attend practice meetings as appropriate
- General office duties within the Clinical Support Team as appropriate

Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & Safety

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge an