Client Service Representative/front Desk Clinic

**Customer Service is really important to us, if it is for you to and your looking to break into the Healthcare world, experienced or not this is for you..**

Put your love of people, communication skills, attention to detail, organisation skills, phone manner and passion for great service to use.

**Who is Life Balance Chiropractic?**
- We are an award-winning family chiropractic centre which makes taking care of your body easy. We provide this through the help of our amazing teammates.
- Our vision is to be one of the world's most respected and loved providers of Chiropractic.
- Our purpose is to enrich human connections, provide certainty to bring back possibility and create more joy in people's lives.
- Our mission is to enable families to live a better quality of life by making their bodies a better place to be throughout their life.
- We live through our Values: Care Personally | Connect Fully | Create the Remarkable |

There has never been a more important time for people to focus on their health, happiness and quality of life, and we are at the forefront of a holistic approach to healthcare that creates remarkable stories of health transformation every day.

We have a huge opportunity to build on our growth and reputation, and in this position, you will play a key role in us reaching new heights, delighting our clients and reaching more clients to make a positive difference in our community.

**No experience or knowledge of the industry is necessary, but a keen interest in health and wellness is a MASSIVE plus**. Our team will provide full training to succeed in the role.

**Ideally, we are looking for someone with the following passions;**
- A passion for communication, people and customer service; can you communicate effectively with people from different backgrounds, and are you comfortable talking to customers and clients on the phone and in person?

**Then we are looking for you**

**Role Overview**:
Internally known as the ‘Chiropractic Assistant’, this role plays a key part in serving our clients as they go through their client journey. This position sits within our operations team who are vital to the smooth running of the centre and lead the way when it comes to the CARE in Health-CARE.

This face-to-face customer service role focuses on creating the best possible client experience and delight whilst keeping the centre highly organised and running smoothly. Ensuring that you are going above and beyond for our clients to make sure they are well looked after and made to feel special whenever they enter your world is the capstone of the role.

In this role you are mission-critical to enable smooth internal operations, efficiently providing our service whilst expanding service capacity, providing an important link between our chiropractors and clients.

You are often the first point of contact for new enquiries and clients. You will be responsible for managing a busy front desk and reception experience. Which includes organising care plans, booking and taking payments, dealing with queries, maintaining client records, overseeing the organisation of the centre developing great relationships to continue to grow the business.

You will be taking phone calls and making timely prospecting calls to follow up and nurture customers who have shown interest or inquired about our service to identify good-fit clients for our business, converting new enquiries into paying clients who truly need and want our service to solve their problems and challenges.

Most importantly, you are responsible for retaining our clients, keeping them happy and continuing on their care schedule. You do this by creating the type of customer service experience that creates raving fans, where clients are happy to pay and just as happy to tell others about it.

**Key Responsibilities**:

- Retaining our clients by providing world class customer service, surprise & delight and making the centre a warm and welcome enviroment.
- Improving service criteria, the best possible client journey and measurable standards for your role
- Sales prospecting; making a high volume of outgoing calls to hot leads that have enquired about us to allow us to identify good-fit clients for our business with timely follow up. Nurturing these enquiries who truly need and want our service to solve their challenges and pains.
- Taking inbound calls, identifying good-fit clients for our business and booking, scheduling, allocating and taking payments from all new clients for their 1st and 2nd appointments.
- Booking, scheduling, allocating and taking payments for active clients for their recommended care schedules.
- Recalling no shows, did not attend, or cancelled appointments to reschedule clients to get them back on their recommended schedule
- Reactivating calls for inactive clients with no future appointments and rebooking them.
- Encouraging our clients to refer friends and family through delivering an excitable client experience and keeping up to