Team Leader

**Multi Services Team Leader**

**Salary**: £26,000 per annum plus company benefits

Location: Leeds, LS1 2HJ

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday - Friday, 1 hour break, shifts will be rotational either 8am-4:30pm or 9:30am-6pm, break times vary between 12pm and 2pm

Work model: Fully on site due to nature of role

**Williams Lea seeks a Multi Services Team Leader to join our team**

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

**Purpose of role**

The Multi Services Team Leader will ensure the highest level of customer service is provided to our clients by the Multi Services team, providing support to the Business Services Manager. Whilst the list of tasks in this document is not exhaustive, the Multi Services Team Leader may cover any combination of the tasks set out below.

The Multi Services Team Leader will coach, develop and manage our assistants.

**Key responsibilities**

Your remit will include but is not limited to:

- Directly supervising the Multi Services team, tracking all aspects of performance and giving regular feedback to the Business Services Manager
- Management of daily workflow, task allocation and deadlines
- Maintaining reports and compiling data in preparation for month-end financial duties and Account Review Reports
- Fostering a customer service environment and ensuring that all processes reflect this and all staff are appropriately trained, implementing training programmes as required
- Participating in the account management programme including attending account review meetings and head of department or client team meetings as required
- Developing strong, cohesive, well-informed, multi skilled and well-trained work teams. Ensuring proper resolution of all issues are brought forward by employees
- Initiating and carrying out elements of the recruitment process. Inducting, training, and developing all staff using individual career paths supported by Personal Development Plans
- Completing monthly Continuous Feedback meetings with all direct reports, including review of dashboards, training plans and performance feedback
- Working closely with the wider service Team Leaders to ensure process consistency, improvement and evolution
- Reporting and handling of any facilities related on site issues
- Management of a variety of office projects
- Respond to emergencies to provide necessary assistance to colleagues, contractors and visitors
- Be part of the ‘on call’ team for out of hours emergencies
- Managing and supervising of contractors on site
- Extensive use of software packages

**Personal attributes**
- People management experience is essential
- Experience of working in a corporate environment
- Experience working on Microsoft Office programmes
- Excellent customer service skills, confident in liaising with Clients and strong communication skills
- Client-focused approach to service provision through personal commitment to their business
- Strong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitude
- Ability to work under pressure within tight deadlines with flexible approach
- Good prioritisation skills
- Continual improvement mentality, open and receptive to feedback
- Build and grow relationships with key Clients and service users
- Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality
- High level of professionalism
- Ability to work well as part of a team of diverse individuals
- Use of initiative and able to work proactively
- Positive adaption to process change
- Awareness and understanding of importance of client perception

**The Package**:
Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Private medical insurance
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Leeds, LS1 2HJ: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: R221007073