Systems Administrator

Northumbria Healthcare is making a significant investment in new technology to transform how we deliver care. The multimillion pound programme is both challenging in the expectation of delivery as well as ensuring that our services are both robust and resilient at all times.

We are looking to employee a highly motivated person to join the systems team in the role of systems administrator, which will play an important part in providing support to electronic system users.

The role will be based at Cobalt Business Exchange CBX Business Centre and is aligned to Northumbria Healthcare Facilities Management Ltd.

Please note Northumbria Healthcare Facilities Management Limited (NHFML) is a subsidiary company of Northumbria Healthcare NHS Foundation Trust and operates as private company. Therefore the successful applicant will not become an NHS employee

As systems administrator for digital services you will provide a range of customer focused preventative maintenance and support services to end users, including problem solving and resolution to ensure timely resolution of all incidents within the Service Level Agreement in addition to technical support to promote the availability of trust systems and provide technical system advice and guidance to trust projects.

NHFM is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Established in 2012, NHFM provide specialist project management services for large and small capital developments, estates maintenance and a full range of facilities services. Carrying out facilities management for astate-of-the-art specialist emergency care hospital - The Northumbria, three general hospitals - North Tyneside, Wansbeck and Hexham hospitals - and a number of smaller community hospitals and clinic sites, we cover one of the largest geographical areas of any NHS trust in the country.

**Duties for this role include**:

- Troubleshoot and resolve complex Help Desk calls in a timely manner and in line with DS standards and Service Level Agreements relation to server infrastructure issues.
- Responsibility for gatekeeping the calls to ensure the team maintain the SLA’s.
- Ensure the performance levels and the provision of IT Infrastructure services meets agreed service levels.
- Minimise system downtime by providing pro-active monitoring by detecting and reporting issues before they impact on the trust and ensuring the IT Infrastructure is current, resilient and secure and urgently resolving when problems arise.
- Deliver against the priorities for the ongoing growth, maintenance, upgrade and replacement of IT Infrastructure components in line with Trust risk appetite and business demand.
- Contribute and support the effective delivery of IT Infrastructure projects.
- Collaborate with 3rd party suppliers with a focus on ensuring the IT Infrastructure technology services remain compliant with standards, Trust Security Policy, ISO27001 and that KPI’s are met. Including the procurement of new systems and that they are fit for purpose.
- Assist investigating security incidents adhering to NHS Digital Standards.
- Develop, maintain procedures and documentation of server systems under the control of Digital services.
- Obtain quotes from suppliers, make recommendations to line manager on most appropriate solutions, and adhere to the trust procurement process.
- Ensure adherence to the IT Infrastructure Strategy, standards and processes ensuring consistency, optimisation, continuous improvement and best practice are embedded in IT Infrastructure processes.
- Contribute to the development of a culture of high engagement, where staff are empowered and entrusted to provide the best services and care for patients.
- Contributes to continuous improvement within the IT Infrastructure community of practice, recommending technical developments to improve performance of the IT Infrastructure to better meet the trust needs.
- Participate in the out of hours on-call rota and out of hours maintenance tasks.