Apprentice Maintenance Operative

More about the company you will be working for

Please be advised this apprenticeship is not working for Places for People, we are supporting with the recruitment for EMH. EMH homes is part of EMH, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands. We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946.

More about your role

As part of this apprenticeship, you will work towards achieving a Level 2 City & Guilds qualification in Property Maintenance Operative, with a plumbing focus, equipping you with the essential skills, knowledge, and behaviours to succeed in your role.

During your apprenticeship, you will have the opportunity to spend up to 4 working days a month at our PfP Thrive training academy based at 1 Centro Place, Derby DE24 8RF. This state-of-the-art facility, supported by highly qualified instructors, will provide you with hands-on training and guidance to help you excel in your position.

The apprenticeship programme will last for 2 years, during which you will develop practical skills, theoretical knowledge, and the confidence to take on various property maintenance and plumbing tasks. To complete the apprenticeship successfully, you will need to pass all required qualifications and assessments.

As an apprentice, you're expected to work efficiently and communicate promptly with your line manager if issues arise. You must maintain a clean personal appearance and keep any allocated vehicles or equipment in good condition. Embrace current and future technology to improve service delivery. Attend scheduled meetings with your mentor or manager for instructions and contribute actively in team discussions to support continuous improvement. Handle calls and messages professionally, respect tenants' homes, and leave them clean after completing work. You'll attend college at 1 Centro Place, Derby, meeting all academic and practical requirements. Be prepared for training, even outside normal hours, and always follow health and safety guidelines, customer care standards, and company policies. Support community-focused initiatives and be willing to take on additional reasonable duties as needed.

Essential Criteria
- Interest in Plumbing with exposure in either a relevant college course or or DIY at home
- Passionate about customer service
- Ability to work in a team
- You will need to be in a reasonable commutable distance Ikeston.

More about you

You will be dedicated to completing the Apprentice Maintenance Operative (Plumbing Focus) and attending the block release at PfP Thrive based at 1 Centro Place, Derby DE24 8RF. You will need to consider how to get to and from this location.

You should be able to follow instructions, manage your time well, and be motivated to work with a strong sense of responsibility. Basic IT and keyboard skills are important, as is a commitment to learning and delivering excellent customer service. You're expected to be quick to pick up new skills and maintain a smart, presentable appearance. Ideally, you'll also have GCSEs (or equivalent) at grade C or above in maths and English.

**Benefits**:

- A generous annual leave entitlement, increasing from 34 days to 39 days, over 5 years (including bank holidays and closure days).
- Company sick pay entitlements for absences, increasing to 6 months full pay and 6 months half pay, over 5 years. (The first week of any absence is paid at statutory rates for the first two years of employment)
- BHSF health cash plan - allowing you to claim money back towards health-related costs such as dentistry and eye tests.
- BHSF employee assistance line - confidential 24-hour helpline offering emotional support, financial and legal advice, and referrals to counselling.
- Paid time off to undertake charity work: Up to 2 days per year.
- Free uniform and PPE.

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