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Sales Advisor

2 weeks ago

Gloucester, United Kingdom Insight Employment ltd Full time

Insight Employment are seeking a Sales Advisor for a decorating company of ours to join the team in their Gloucester branch.

**JOB SUMMARY**:
Providing the highest standard of friendly, knowledgeable customer service to deliver the Company objective to be the decorator’s first choice

**RESPONSIBILITIES**:
**Selling**

Assisting in developing profitable sales by:

- Pro-actively selling the company's product range
- Promoting Albany and other own brand products
- Promoting special offers
- Selling special products i.e., goods outside the Company's stock range
- Pro-actively suggesting link lines and alternative stock products
- Providing relevant feedback to management and colleagues on e.g. competitors, customer needs, sales leads, opportunities to work more effectively

**Customer Service**

Putting the customer first by:

- Acknowledging customers as quickly as possible in a friendly and welcoming manner in the branch, at the counter, in the showroom and /or sales office
- Promptly serving customers and effectively operating the POS (point of sale) system taking details, orders and payment; may also include booking goods in, placing orders and cashing up
- Developing long term friendly and professional relationships with customers
- Providing appropriate advice using specialist knowledge gained through training and self-development to assist customers in getting the results they are looking for
- Replenishing stock in the shop, particularly promotional offers and hot spots and including marketing materials and price marking
- Tinting paint to customers specification and routine maintenance of tinting machines
- Promptly handling complaints within agreed parameters, exceeding customer expectations
- Helping to create a clean, welcoming branch and working space, for customers and colleagues
- Providing support to colleagues by covering other roles and responsibilities as required

**Stock Handling (where appropriate)**

The job holder helps in the effective operation of the warehouse by:

- Assisting with ordering stock for the branch
- Assisting drivers in loading goods in a systematic and safe way
- Un-loading goods from delivery vehicles by forklift truck or by hand and ensuring the accuracy of delivery documentation
- Adhering to booking in and booking out procedures
- Storing goods received promptly. Ensuring that stock is properly rotated ensuring specials and sold orders are extracted
- Accurately picking customers' orders for delivery and collection
- Maintaining the warehouse to agreed standards

**REQUIREMENTS**:
Enthusiastic

Passionate

Motivated

Experience in a retail or decorating environment

Experience in a position with a strong focus on customer service

Previous experience in a decorators, builders, trade merchant or similar is desirable but not essential

Identifies problems and seeks possible solutions

Suggests and seeks to implement working practice improvements

Understands the importance of working in a team, and positively contributes towards a team environment

Is helpful, polite and patient with all customers

Focuses on customer needs and satisfaction

Listens and communicates effectively and proactively

Demonstrates flexibility and adapts to change

Remains open to ideas offered by others, supports and implements good ideas

Manages pressure effectively and copes with setbacks, seeking support if necessary

Identifies and suggests any means of improving efficiency or service

Recognises everyone has a responsibility to grow and develop a successful, efficient and profitable business

Manages own time to achieve tasks

Takes responsibility for own actions

Logical and numerical Reasoning

Clean driving licence (as appropriate)

Confident using Microsoft Office suite is desirable but not essential

Knowledge of K8 or similar POS system is desirable but not essential

**HOURS**:
4 days - 32 hours per week Monday - Friday + occasional Saturday's

**SALARY**:
£9.50 per hour

**THIS IS A TEMP TO PERM POSITION TO A SUITABLE