Café Assistant/barista

**Job description**

**JOB TITLE** Café Assistant, Flexible Hours,

**RESPONSIBLE TO**: Coffee House and Visitor Experience Manager

**SALARY**:£11.44 per hour

**SCOPE**: To work as part of a busy City centre Café to deliver exceptional service and ensure a memorable visit to our visitors. The Hall is building a small but vital team whose aim it will be to develop the Merchants’ Coffee House and your role will be integral to the foundation and delivery of a first-rate visitor experience.

**JOB DESCRIPTION**

The Café Assistant is responsible for:
**FOOD & DRINK SERVICE**

1. Preparing and serving food and drink, to a high quality in accordance with health and hygiene procedures.

2. Maintaining high standards of food and drink presentation including operating the coffee machine to prepare good quality hot drinks. There will also be a requirement to prepare food and cakes.

3. Taking orders and delivering them to the table with accuracy and care.

4. Ensuring the highest quality of cleanliness across the café and kitchen. Attending to tables, operating the dish/glass washer and cleaning behind the counter.

5. Completing daily opening-up and close-down procedures.

6. Maintaining a good knowledge of the menu in order to answer queries and advise customers with attention to allergen information.

7. Assisting with regular stock takes and liaising with the Visitor Experience Supervisor for any items required.

8. Replenishing Café stock in a well organised manner. Ensuring the Café counter is presentable at all times, clean, tidy & well-stocked.

9. Undertaking deliveries, completing accurately and ensuring stock is stored securely, as per stock control procedures.

10. Preparing the Hall for events by working with the Hall Keepers to move the café and shop furniture in and out of the café area as required.

11. Keeping cleanliness standards to a high level by working with the Hall Keepers to ensure daily cleaning is carried out.

**CUSTOMER SERVICE**

1. To proactively welcome and engage with all visitors, including school and general interest groups and Members of the Company as well as providing a welcoming over view of the Hall.

2. Actively listening to and responding to visitor enquiries and feedback in a professional and courteous manner. Calling on the support of the Coffee House and Visitor Experience Manager where appropriate.

3. Be pro-active in addressing issues of customer dissatisfaction.

4. Keeping up to date with and sharing basic knowledge of the Hall, its collections, events, the museum facilities and the surrounding area.

**SYSTEMS AND FINANCE**

5. To ensure the Hall’s financial, cash handling and banking procedures are strictly adhered to in relation to audit and security purposes.

6. Maintaining accuracy of the EPOS system by ensuring information is keyed in correctly when processing transactions.

7. To operate the till and credit card machine ensuring that all transactions are carried out accurately at all times.

8. To count the money taken at the end of the day and complete till sheets quickly and accurately (cashing up).

**INTERNAL RELATIONSHIPS**

9. Develop and maintain effective internal relationships with all members of Hall staff, working closely with key staff and volunteers to enable the successful running of the Hall’s Visitor Experience and Commercial operation.

10. To work closely with the admissions staff and Hall Keepers in the provision of a unified and excellent customer service to the public.

11. On occasion to be present throughout events, to ensure our visitors have an enjoyable, safe and secure experience.

12. Guaranteeing the smooth running of the Merchants’ Coffee House by following instructions given by the Coffee House and Visitor Experience Manager and working together, as a team across the Café, Admissions Desk, the Museum Shop and wider Hall team.

13. Maintain open lines of communication with the Coffee House and Visitor Experience Manager, promptly reporting any issues.

15. Support of anything which may affect the smooth running of operations and delivery of excellent customer service.

**HEALTH AND SAFETY**

16. Be committed to good health, safety and access practice, ensuring familiarity and compliance with the Halls policies, procedures and guidelines including the Hall’s Health and Safety and Safeguarding Policy and ensuring the safety welfare of visitors, staff, volunteers and contractors at all times.

17. To maintain the kitchens, bins, dining areas, floor areas, tables and all other catering related areas, to the highest standard of cleanliness

18. Managing daily health & safety checks of the Café area & Kitchen. Promptly communicating any issues or concerns to the Coffee House and Visitor Experience Manager.

19. Ensuring the safe and secure operations of the Merchants Coffee House by effectively communicating with the Hall Keepers. Swiftly reporting all security issues or concerns to the appropriate person.

20. Managing and adhering t