Ceremony Officer Team Leader

About the role
We have an exciting opportunity for a full time or 2 part time highly skilled and self-motivated line managers to join the Cambridgeshire Registration Service as Ceremony Officer Team Leader(s), based in our Cambridge office, although if 2 part time roles one could be based elsewhere.

The Service provides core statutory services for the official recording of key events (birth and death registrations, legal notices, marriage ceremonies, civil partnerships, citizenship ceremonies) and provision of copy certificates, in addition to non-statutory, income generating services such as naming and renewal of vows ceremonies. It is proactive, ambitious and strives to remain at the forefront of service delivery nationwide.

We are looking for an enthusiastic, customer-focused person (or persons) that are able to use their own initiative (within the legal framework) and can motivate a large team to constantly deliver a quality service to our customers.

What will you be doing?
In partnership with the other Ceremony Officer Team Leader you will be responsible for:

- The motivation, performance management and line management of ceremony officers
- Providing management cover and on call duties on a rota basis - this includes a shift pattern (Mon to Fri/Tues to Sat) throughout the whole peak season
- Ensuring appropriate staffing for the delivery and registration of all ceremonies, including short notice cover and out of hour cover requirements
- Maintaining, delivering and monitoring technical expertise with a thorough understanding od statutory and non-statutory services ceremonies
- Building and maintaining good working relationships with stakeholders including customers, licensed venues, clergy, service providers and others and provide support wherever required.
- Training, monitoring and developing Ceremony Officers to an agreed standard of excellence with regard to individual behaviours and high levels of customer service.

About you

You will be required to work anywhere in the County based on operational needs, so will need the ability to travel (including to our 77 Approved Venues).

In return the Council offers a variety of benefits including Local Government Pension Scheme, a generous annual leave allowance, comprehensive employee discounts scheme, relevant travel expenses, Employee Assistance Programme (access to free support 24 hours a day) as well as opportunities for learning and development.

Applications close 3rd September, shortlisting will take place 5th September and Initial interviews will take place via Teams on 7th September.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities

About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.

Our benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:

- A comprehensive wellbeing package
- Our Cambs Rewards employee discounts
- A comprehensive pension scheme
- IDEAL staff equality, diversity and inclusion network.
- Camweb our staff intranet helping to keep you informed
- An employee recognition scheme