Receptionist

Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions.

We offer niche specialty lines SME bank targeting under-served segments, our dedicated Specialist Business Finance (Asset Finance and Wholesale), Development Finance, Bridging Finance and Specialist Mortgages teams ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper.

We also provide savings accounts to individuals and businesses and since we lend to SMEs, our savers can be sure their money will help boost the British economy.

Our vision is to be the go-to bank in our chosen markets; to deliver positive customer outcomes, rewarding careers and great shareholder value through a high-performing culture grounded in excellence and integrity.

**Our Values and Behaviour**

All members of the HTB team are expected to demonstrate values and behaviour that underpin everything that we believe in

**Customers matter**
- We listen to our customers
- We value customer relationships over transactions
- We strive to deliver what customers want, when they want it, how they want it
- We prioritise customer outcomes over corporate expediency

**We deliver**
- We approach everything we do with discipline and set high standards
- We do more with less and embrace change
- We are fanatical about financial rigour and risk discipline
- We execute consistently with speed and accuracy
- We constantly strive to improve

**Integrity without compromise**
- We always aim to do the right thing - we don’t duck hard choices
- When we make a mistake we own up and fix it
- We are open and honest in all our communication
- We treat innovation and fresh thinking as an opportunity not a threat

**People Power**
- We are a meritocracy
- We empower people and make them accountable
- We encourage our people to learn and grow
- We challenge each other honestly & constructively
- We work as a team
- We know diversity makes us stronger
- We celebrate success

**Position**:
The Receptionist acts as a first point of contact, playing a key role in ensuring that callers, clients, customers and visitors have a highly positive engagement with the Bank.

**Requirements**:
**Qualifications/Experience**

Previous Reception experience a must, good knowledge of Microsoft Outlook, working knowledge of other MS Office packages.

**Competencies/soft skills**:

- Professional manner and presentation
- Approachable, friendly personality with a positive attitude
- Ability to prioritise work and demands from all departments, effectively managing multiple meeting bookings
- Team player - working closely with the Facilities Team and the Assistants to the Executives
- Organisation

**Other information**:
To provide a full range of reception services, including, but not restricted to:

- Meeting and greeting guests to the office
- Providing refreshments for guests
- Maintaining the reception area and meeting rooms, ensuring all areas are kept tidy at all times
- Booking in guests via the online portal
- Taking main switchboard calls
- Meeting room calendar management
- Updating the internal phone list
- Arranging Wi-Fi access for guests
- Booking couriers and special deliveries
- Assisting the company PA’s when required
- Booking catering facilities, e.g. for the monthly Board meeting
- Assisting with incoming and outgoing post
- Administration duties, e.g. assisting departments in preparing large volumes of post
- Covering for the Facilities Manager/Facilities Assistant during absences and assisting the facilities team with other business-related tasks when required
- Scanning/copying documents when required
- Ad hoc duties