Full Time Guest Host

Cedar Court Hotel, Harrogate are looking to recruit full time Guest Service Hosts, with their main focus being on each and every customer that walks through the door.

Our Guest Services Hosts provide the highest level of customer service to clients and customers, whilst ensuring that Front of House areas are running smoothly.

This is an exciting time to be joining the team - with our newest restaurant venture - Ambers - now open for residents and guests. Ambers promises a harmonious fusion of timeless elegance and contemporary flair.

Your duties may involve:

- Providing assistance with the self check-in and check-out process for our residents
- Serving residents and guests in Ambers and our lounge bar during busy periods
- Escorting visitors to their conference rooms and ensuring all their requirements are met
- Assisting with conference and event set up and clear own as and when required

In a nutshell, you'll need to be an allrounder - a good communicator, confident and happy to engage with guests, visitors and staff at all levels. A hospitality background would be an advantage, but if you have a have a passion for ensuring our guests receive the highest level of customer satisfaction, and have a bubbly personality, we’d love to hear from you.

We want our guests to have a real home from home experience, with their every need catered for, so, you will need to be friendly, display great confidence, be multi-talented and highly skilled in delivering exceptional levels of service.

**What we can offer you**:
We want each and every colleague to enjoy coming to work, and for Cedar Court Hotels to become one of the top hospitality employers around - so providing a friendly and supportive environment is our main priority.

You will develop personally and professionally through meeting, and working with, people from all over the world as we create memorable guest experiences together. For those keen to further their experience, you will have the opportunity to explore the business with various career options.

In addition, we can offer you:

- A fantastic place to work
- Strong emphasis on health and wellbeing with our fabulous Employee Assistance Programme
- Market-leading rates of pay
- Open and clear communication with regular staff updates
- Your birthday off - paid
- 28 days holiday for full time colleagues each year as standard (pro-rata for part time/hourly colleagues) plus long service holiday benefits
- Learning and Development opportunities, helping you to become the best you can be
- Automatic enrolment into a workplace pension scheme
- Death in Service Benefit after qualifying period
- Discounted hotel stays after successful completion of the probation period not only for you, but for friends and family
- Free meals on duty, if you worked full time this would save you over £1000 a year in lunches alone
- Leisure Club/Gym Membership following successful completion of probationary period
- Long Service benefits
- Trip Advisor recognition and cash reward
- Random Acts of Kindness for our colleagues
- Holiday Hero Scheme - could you be jetting off somewhere courtesy of your colleagues?
- Refer a Friend scheme - recommend your friends to join our Team and receive a cash payment
- Company uniform
- Company achievement awards
- Staff Fun Days
- Employee Engagement Events

Pay: £12.25 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work authorisation:

- United Kingdom (required)

Work Location: In person