Client Support Executive

2 weeks ago

Halifax, United Kingdom AECOM TECHNOLOGY CORPORATION LIMITED Full time

**Job Summary**
We are seeking a dedicated and detail-oriented Client Services Specialist to join our team. In this role, you will be the primary point of contact for our clients, ensuring their needs are met with professionalism and efficiency. You will leverage your expertise to provide exceptional service, fostering strong client relationships and contributing to the overall success of our organisation.

**Responsibilities**
- **Troubleshoot and resolve issues** by providing accurate information and practical solutions.
- **Escalate complex cases** to the relevant internal team when necessary, ensuring smooth handover.
- **Maintain accurate records** of all client interactions using internal systems.
- **Follow up with clients** to ensure their issues are fully resolved and they are satisfied with the outcome.
- **Identify recurring issues or trends** and report them to management for continuous service improvement.
- **Assist with administrative tasks** as needed, which may include helping to open a business bank account for the company.

**Qualifications**
- Proven experience in **client services, customer support, or a similar role** (experience in financial services is highly desirable).
- Proficiency in **Salesforce or similar CRM software** is essential.
- Exceptional communication skills, particularly in **written English**.
- Strong analytical and problem-solving skills with keen attention to detail.
- Ability to work both **collaboratively in a team** and independently with mínimal supervision.
- Must have the **legal right to work in the UK**

**Compliance Statement**

**Job Types**: Full-time, Permanent

Pay: £24,500.00-£32,400.00 per year

**Benefits**:

- Flexitime
- Work from home

Application question(s):

- Do you have the legal right to work in the UK?
- Do you have previous experience in a client support or customer service role?
- Are you willing to undergo a credit check as part of the recruitment process?
- Have you ever been declined for a business or personal bank account?
- When handling sensitive information, what steps do you take to ensure confidentiality?

Work Location: Hybrid remote in Halifax HX3 8QL

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