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**About The Role**:
**We have an exciting opportunity for a Scheduler to join our Team in Milton Keynes.**
As the Scheduler you will schedule the activity of Atlas Workplace Services static engineering and facilities assistant’s workforce based on site - both reactive and planned tasks, improving the productivity of engineers in the field and reducing our use of sub-contractors.
From our head office, you'll support our clients and account team, providing proactive and consistent support. This role requires independence, excellent communication, and strong statistical, computer, and administrative skills.
You will be required to be liaise with customers and delivery teams daily.
If you're ready to thrive in a fast-paced environment, we want to hear from you
**Principle Duties and Responsibilities**
- Plan and schedule all self-delivered PPMs to the relevant engineer dependent on skill-set and proximity to the task
- Plan and schedule all self-delivered reactive tasks, emergency and non-emergency, to the relevant engineer dependent on skill-set and proximity to the task
- Raise and assign work orders to available resources on Atlas Workplace Services CAFM system
- Ensure all statutory PPMs do not exceed their due date, escalating where required to ensure 100% statutory compliance is met
- Ensure all other PPMs do not exceed their due date in line with internal and client targets
- Ensure all reactive tasks are planned in to meet SLAs, dependent on the client’s contractual requirements
- Support the Customer Account Support team to ensure tasks are managed in a timely manner end to end
- Maintain relationships with the engineers and lead engineers to ensure tasks are carried out in line with schedules and any change requirements are fulfilled
- Revise schedules when engineers take planned and unplanned leave
- Reschedule work that cannot be completed on the first visit
- Work with the Regional Engineering Managers to ensure skills and engineer resource information is up to date in the CAFM system
- Liaise with the engineering team to ensure overtime requirements are captured and authorised when scheduling work
- Support the Engineering team objectives for engineer utilization, effectiveness and productivity and job completion on first visit (i.e. First Time Fix)
- Provide work schedules and performance reports to the field and office management team as required
- Perform ad-hoc tasks as directed by your manager.
**About You**:
**Minimum Qualifications, Certifications and Training required**
- GCSE in English and maths or equivalent
**Essential Knowledge, Skills and Experience for this role**
- Experience of scheduling a workforce, preferably in a fast and dynamic engineering environment
- Strong knowledge of CAFM scheduling software
- Good understanding of skills/crafts and associated tasks as well as time taken to carry out tasks
- Previous experience of an administration role in an operational environment is essential
- Good understanding of statutory PPM process and compliance
- Good IT skills including Microsoft Office - (Excel and Word)
- Good written and spoken English and a good level of numeracy.
- Excellent customer services skills
**About The Company**: Atlas Workplace Services was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. Why do we do this? It’s simple. We know that buildings are better places to be when they are looked after by people who care.
We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services.
We are present right across the UK at more than 1,000 sites and over 11 million square feet of premises. Our services include engineering maintenance, security, cleaning, compliance, reception, energy solutions and more.
