Electrical Testing

**EQUANS are recruiting for an Electrical Testing & Inspection Coordinator to be based in Wakefield. This is a new exciting opportunity on a permanent basis. On offer is a competitive salary and benefits package.**:
**General Overview**:
We are currently recruiting for a FM/ T&I Administrator to provide the necessary support at contract level to the contract Electrical Testing and Inspection team. This is a site based, permanent full-time role (working 40 hours per week) and forms part of a wider on site and National Account support team.

**Impact**:
Contributes to Electrical T&I and Technical compliance, contract performance & deliverables, excellent Customer service, efficient service delivery, reporting, contributes to growth opportunities and enables financial targets vs budgets are delivered.

**Complexity**:

- Ensure Assets, testing data and PPM plans are up to date and amended when necessary.
- Plan and allocate work to the required engineer or contractor, chase for outstanding planned work.
- Raise corrective maintenance work orders where required and follow through to completion of work as well as reviewing and managing technical aspects of the statutory certification process, ensuring that client systems are up to date, and buildings are compliant.
- Logbook documentation kept updated and compliance documents stored in relevant systems for audit readiness.
- Liaise with the Site Management regarding works required and priorities.
- Health and Safety awareness of fellow personnel and customer representatives.
- Support the wider support team in understanding technical aspects of documentation to ensure all work orders on the databases are closed out.
- Highly proficient in all Microsoft Office packages.
- Extremely well organised.

**Primary Accountabilities and Deliverables**:

- Ensuring that the correct procedures for call logging are followed and ensuring that the customer is kept up-to-date on the status of Work Orders at all times.
- Ensuring that the Planned Preventative Maintenance asset and defect database is kept up to date and that the productions of monthly maintenance work instructions are distributed on time.
- Data processing - Input of T&I data into Fast Test Software for sign off.
- Preparation and compiling Testing and inspection certification.
- Ensuring that T&I planned visits are processed through the appropriate site contractor management process.
- Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction and drive service efficiencies.
- Follow up on Engineer & Sub-Contractor visits, assisting with quotations and ensuring all parts are ordered to complete the call/works and updating the CAFM system for contractors.
- Ensuring that all documents are filed in a timely manner and in accordance with the ISO 9001 Quality System and contract requirements.
- Assisting the Site management team and T&I Supervisor's by ensuring that all delegated administrative work is prioritised, and deadlines are met through the effective completion of their tasks.
- Liaise with the Technical Services Manager and relevant Supervisors to ensure they are aware of all works being carried out and the feedback from the site FM / coordinators
- Review tasks on a regular basis to ensure SLA's are adhered to and provide feedback as per the contract specification when required.
- To receive and process complaints, comments or suggestions ensuring these are resolved, where possible, at first point of contact or escalate through agreed processes.
- Chase, attach, and file all compliance documentation.
- Compile and collate required quotes for the contract ensuring the specification is adhered to.
- Assisting with the development of process and procedure documents.
- Undertaking conference calls with site FMs / Coordinators.
- Managing contractors from job requests being sent to completion.
- Support a wider team of predominantly non-technical administrators to improve their overall knowledge of compliance, ensuring all works are correctly closed.
- To support the maintenance of day-to-day processes and routines to ensure delivery of an efficient and effective customer service function.
- Complaint handling and escalation as required and support continuous improvement activity to reduce levels of customer complaints.
- Assisting in service development and continuous improvement projects and activities.
- Acting in accordance with EQUANS’s Safety, Health & Equal Opportunities (SHEQ) policies and ensure compliance with all EQUANS policies, regulations, guidelines and procedures.
- Maintaining personal development, training and awareness and take personal responsibility for own development by highlighting any gaps to the relevant team leader or manager
- Be able to work to a high standard of accuracy that ensures prompt, efficient and effective service delivery.
- Ensure behaviours are aligned with EQUANS’s core values and competencies
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