Service Delivery Lead

**Job Title**:
Service Delivery Lead
**Location**:
Malvern, England, United Kingdom
**Role Type**:
Permanent - Full Time
**Package**: Competitive Salary + Benefits
**Role ID**: SF18540
Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting edge defence technology to ground breaking innovations our mission is to empower and protect lives. Join us as a Service Delivery Lead at our Malvern site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.
**The Role**:
As a Service Delivery Lead you will be working in a customer facing role which is responsible for the overall service management taking accountability and responsibility for the day to day operational delivery assurance of managed services across a large complex programme.
Day-to-day, you will be responsible for the day to day running of the agreed service operations strategy, ensuring that key performance indicators and opportunities for improvements are identified appropriately.
**Your responsibilities will include**:
Ensuring the delivery of all services within the QinetiQ portfolio are compliant with the expectations, contractual obligations of the business and its customers
Driving overall customer excellence in order to improve customer satisfaction
Solving complex problems ensuring risks are minimised and the continuation of services delivered
Ensuring all service delivery staff are provided with relevant and consistent training in line with business needs
Influencing key stakeholders and decision makes through the promotion of Service Operations strategies
Accountability for the management and day to day operations of the QinetiQ service desk and third parties
**Essential experience of the Service Delivery Lead**:
The ability to lead a service delivery team with a strong competency of ITIL
Previous experience in managing service delivery proposition within large and complex organisations
Proven experience analysing data and information to make informed decisions
A Strong operational understanding of service supply chains and the ability to engage with customers across multiple levels
Previous experience driving customer excellence and solving complex issues
Prior experience of service delivery concepts and techniques
**Essential qualifications for the Service Delivery Lead**:
We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.
This role is 37 hours per week based at Malvern and is fully on-site.
Please note DV clearance will be required for this role
Malvern
Why Join QinetiQ?
As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.
Our Benefits
Matched contribution pension scheme, with life assurance
Generous holiday allowance, with the option to purchase additional days
Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
**Employee discount portal**: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
Volunteering Opportunities - helping charities and local community
**Our Recruitment Process**:
Please note that all applicants for this role must be willing to go through DV Clearance.