Administration Support Officer

The Clinical Engineering Bed Service at Prince Charles Hospital, currently has a vacancy for an Administration Support Officer to provide clerical support to technical staff running the service on a UHB wide basis.

The department delivers medical equipment management services across the health board. A sub -division provides bed and associated equipment services such as 1st line checks, installation and collection to hospitals and community homes. The post holder will provide administrative support for the service, such as ordering and receipting of spare parts, new equipment purchases, maintenance contracts, rental queries, invoice queries, updating contract and equipment records and general reception and administrative duties as required.

Possession of excellent customer services skills are therefore essential for this role.

Occasionally there may be a requirement to attend other hospital sites to support the team should the need arise to cover absences or service demands.

To be the main point of contact with visitors and guests to the department by telephone and in person and to deal with enquiries wherever possible communicating complex information using tact and persuasion when required, mainly relating to the bed service provision.

The post requires excellent communication and customer care skills and a good telephone manner. Good general standard of education and NVQ Level 3 in Business Administration or equivalent level of skills and knowledge gained through experience.

Knowledge and experience of general administration and office procedures is required.

Provide a full administrative service, carrying out word processing of letters, documents, reports and presentations utilising software such as Microsoft Outlook, Word, Excel and Edge.

Will use various health board software packages in the course of their duty, such as recording of jobs for medical equipment, and stock/parts ordering and distribution.

The ability to use the NHS Wales Oracle procurement system would also be an advantage.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

**We live by our core values**:

- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

You will be the main point of contact with visitors and guests to the department by telephone and in person and to deal with enquiries wherever possible communicating complex information using tact and persuasion when required, logging technical queries for staff for jobs and re-directing calls to technical staff as and when required.

Place orders for goods and/or services, take receipt of goods, deal with invoices/delivery notes as per procedures. Will also deal with any invoicing/delivery queries in relation to orders placed.

Data input and retrieval of information on established Health Board databases and software systems.

Record equipment parts deliveries on the departmental stock control system and place in the appropriate storage area, updating electronic systems appropriately.

Assist with the equipment library service on occasions, including the collection, return and booking of items.