Vehicle Customer Service Advisor Apprentice

1 day ago

Sunderland, United Kingdom Steer Commercial Full time

Apprenticeships at Steer Commercial offer a great opportunity to open the pathway for a life-long career in the accident repair industry. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.

What will I be doing? A dedicated pathway containing specialist training for Customer Service Advisor will run alongside the Standard to ensure apprentices gain full knowledge of their specialist area at the appropriate level.

You will be based at our accident repair centre in Sunderland gaining practical skills and work experience, learning while you earn, mentoring by a senior qualified technician.

**To start an apprenticeship with us, you need to**:

- Be at least 16 years old
- Be willing to work Monday to Friday 8am - 4.30pm
- Be prepared to commit to your apprenticeship

**You will cover**:
A CSA will have direct contact with customers, initially taking calls for parts required from both trade and retail customers and supporting the efficient effective supply of parts to the workshop.

**A qualified apprentice will be able to**:

- Be a confident first and last point of contact with customers
- Take customer and workshop orders
- Communicate effectively with both customers and the vehicle technicians
- Manage customer complaints
- Offer advice and guidance for vehicle care, warranty retention and warranty claims
- Sales/advice for accessories and modifications
- Collate information an apprentice will be responsible for ordering, selling and managing stock control on vehicle parts.

**Once the apprenticeship is complete they will be able to**:

- Take orders from customers both face to face and over the phone
- Maintain an ordered stock room and find parts from stock
- Raise invoices
- Liaise with other members of staff
- Customers may include members of the public, service departments of dealerships, and garages
- Advise on accessories and modifications

**Why should you choose Steer Automotive Group?**:
Steer Automotive Group is the largest accident repair group in the UK. By joining us, you will be given the chance to shape the future of the accident repair industry whilst developing a successful career for yourself.

We are proud of the value that we add to our customers, we are constantly adapting and developing to meet the requirements of the advancements in technology in the modern-day vehicle. We help our people reach their full potential by providing training, coaching and opportunity to grow. Our team work collaboratively across the whole of our business to support and develop new skills.

**Salary**: £10,004.80-£15,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

  • Customer Service Apprentice

    5 days ago

    Sunderland, United Kingdom Vertu Motors Full time

    **About us** Do you want to earn a basic salary of £18,000 per year with this increasing to £23,500 plus bonus after successful completion of your apprenticeship? If the answer is Yes, then we are currently searching for people who are either looking to retrain with a company who will invest in their development or, for someone looking to kick start their...

  • Customer Service Advisor

    7 days ago

    Sunderland, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Nissan Sunderland** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a...

  • Customer Service Apprentice

    1 day ago

    Sunderland, United Kingdom Optimum Skills Full time

    Job Description Job Title: Sales Advisor (Apprentice) Job Purpose Provides first-class sales/customer service by answering any questions the customer might have about our Insurance products. Acts as a liaison between customer and insurer, expertly advising and selling product(s) to customers that meet their demands and needs. Reporting Structure -...

  • Customer Service Apprentice

    5 days ago

    Sunderland, United Kingdom B-Skill LTD Full time

    Through your qualification as an apprentice, you can earn while you learn. B-Skill are proud to be working in partnership with Wendy’s Place Café in the heart of Sunderland. An exciting opportunity has arisen for a Customer Service Apprentice to join their family ran business. This is a great opportunity for someone who has a genuine interest in...

  • Service Advisor

    2 weeks ago

    Sunderland, United Kingdom Sytner Group Full time

    **About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes Benz of Sunderland. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to...

  • Service Advisor

    1 day ago

    Sunderland, United Kingdom Sytner Group Full time

    **About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes Benz of Sunderland. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to...

  • Trainee Service Advisor

    3 days ago

    Sunderland, United Kingdom Sytner Group Full time

    We have an excellent opportunity available for a Trainee Service Advisor to join our team at Mercedes Benz of Sunderland As a Sytner Trainee Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every...

  • Customer Service Advisor

    3 days ago

    Sunderland, United Kingdom Celerity UK Ltd Full time

    **Job Title**: Customer Service Advisor **Company**: Celerity Limited. **Location**: North East **Salary**:Depending on experience. **Start Date**:As soon as possible. **About Celerity Limited.** Celerity was founded in 2002 and established itself as a successful enterprise Infrastructure provider. Since then, we have expanded into the cloud and...

  • Customer Service Advisors

    5 days ago

    Sunderland, United Kingdom BGL Insurance Full time

    **WE ARE RECRUITING!** **Customer Service Advisors** **Salary: £22,200 (inclusive of £2,500 shift allowance)** **Hours: You will be required to work within their opening hours between 8am-10pm Monday-Friday; 8am-6pm Saturday & 9am-5pm on Sunday.** **Working for BGL Customer Services**: We are obsessive about delivering for our customers and relentless...

  • Service Advisor

    2 weeks ago

    Sunderland, United Kingdom Arnold Clark Full time

    **Salary**: £25,740 with up to £37,000 OTE plus benefits **Type of work**: Permanent **Location**: Sunderland About the role We are currently recruiting for a new Service Advisor to help us keep our Sunderland MG branch running smoothly. Hours **Full time**: Monday - Friday 8am - 5.30pm & rotational Saturdays 8am - 12pm. About the role Our Service...