Host

Welcome to Middle Eight: changing the notion of the traditional: innovative and inviting; luxurious and elegant; relaxing and inspirational.

Our team are: Passionate and aspirational. Engaging and dedicated. Brave and real. They are pioneers, nurturing and engaging.
They are the conductors and performers, establishing the beat of Middle Eight through small conscious choices becoming the rhythm of life:
Connecting with people who bring something unique to the team
Inspiring guests who expect luxury and care about how it’s delivered.
Giving back to those who have placed their trust in us.
Sharing our time within the local community through recognised charities and community events.
Choosing products for a reason and reducing wastefulness.

**The hotel has an opportunity available for a Host.**

**Your duties will include**:

- Work closely with the Front of House Manager to develop and implement standards of performance procedures to ensure that the department runs effectively and professionally, creating a welcoming environment and providing extraordinary customer care.
- Establish close working relationships with all departments, hotel consultants, suppliers and head office support
- To deliver an outstanding welcoming experience to our guests.
- Ensure that through the promotion of knowledge, expertise and personality, incredible experiences are created, and a great reception and welcome is delivered for everyone
- 1 years’ experience as Front Office Receptionist in a lifestyle/luxury environment.
- The ability to support the team in the delivery of Reception and Arrival standards and extra-ordinary customer care.
- Exceptional customer care skills with the ability to deliver problem solving and service resolution and recovery.
- Excellent interpersonal and communication skills with the ability to communicate with everyone.

**If you can demonstrate the following skills, that would be an advantage**:

- Knowledge and use of Protel or Protel Air PMS system.
- Passion for environmental, sustainability, charity, community or volunteering activities.

**Your hours of work**:
Reporting to the Front of House Manager, the role is full-time, 40-hours per week, working to a flexible rota with a 30-minute break included

**What do we offer?**
- Additional Holidays: upto 33 days' holiday per year with service increments*
- Birthday Bonanza Holiday: every team member gets an extra days holiday on their birthday
- Fitness and well-being activities:

- Cycle to work scheme
- Access to Middle Eight Gym: all team members can use the gym at our Covent Garden hotel *
- New Starter Experience: to welcome you to Middle Eight, you and your partner will be invited to an evening's stay, with dinner, bed and breakfast, to enjoy the unique and personable welcome that Middle Eight offers its guests.
- Anniversary Occasion: on your service anniversary, you will receive an invitation for you and your partner (and immediate family ie: children) to stay at either Middle Eight or The Guardsman for dinner, bed and breakfast *
- F&B Discount: you are invited to share our amazing restaurants and bars, with up to 5 guest, and receive fantastic discounts off your food bill *
- Exclusive employee discounted room rates through Preferred Hotels.
- New arrival: £100 gift voucher when a new child arrives
- Financial Wellbeing: through Wagestream
- Health and Mental Wellbeing: Health Assured Employee Assistance Programme
- Recommend a Friend: upto £750 when you recommend a friend to join the team *
- Paid Volunteering: 2-days paid volunteering with our local community charity partnerships *

(* terms and conditions apply)

If you have any or all of the above qualities and are eligible to live and work in the UK we would love to hear from you

**Social Responsibility**
Middle Eight is privately owned and operated by Shiva Hotels Group LLP. Shiva Hotels strives towards running its business in a socially responsible way. We recognise that we have a responsibility to play a critical role in increasing awareness and taking what positive action we can to prevent modern slavery and human trafficking within our business operations.

**Eligibility to Work**
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, you will be asked to provide documented evidence of eligibility.

INDFOH