2nd Line IT Support Engineer

2 weeks ago


Huddersfield, United Kingdom ITECCO Full time

2nd Line IT Support Engineer
Location: Huddersfield

**Salary**: £25,000 - £32,000
An exciting opportunity has arisen for a 2nd Line Support Engineer to join a leading IT company in Huddersfield.
Key Responsibilities:

- Providing 2nd line technical support to customers, resolving technical issues where possible and escalating where necessary
- Monitoring, troubleshooting and maintaining IT systems across the organisation
- Maintaining and updating system documentation
- Working with the 1st Line Support team to ensure that all customer queries are answered in a timely and accurate manner
- Developing and implementing procedures to improve efficiency and ensure compliance with company standards
- Liaising with other departments to resolve customer queries
Technical Skills Required:

- Extensive knowledge of networking technologies, including LAN/WAN, TCP/IP and DHCP
- Ability to configure and troubleshoot Windows and Linux operating systems
- Knowledge of basic scripting languages, such as Bash, Python and PowerShell
- Experience of working with virtualisation technologies, such as VMWare and Hyper-V
- Knowledge of database systems, such as MySQL and SQL Server
- Experience of working with cloud-based technologies, such as AWS and Azure
Keywords: 2nd Line Support Engineer, IT Support, Technical Support, Systems Engineer, Network Engineer



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