Night Porter

Job description

**Who we are?**

Set within 10 acres of beautiful private lawns and woodland, the privately owned Southcrest Manor Hotel Best Western Signature Collection, Redditch, is conveniently located 4 minutes' drive from Redditch town centre and 20 minutes drive from Birmingham Airport yet offers a truly peaceful, rural setting in the heart of Worcestershire.

The former manor house boasts 63 stylish and spacious bedrooms, Restaurant and Conservatory Bar, The Manor Health & Beauty Club offering a range of spa treatments, a fully equipped gymnasium, Swedish & Infrared sauna’s’ and an outdoor hot tub, conference, banqueting and wedding facilities along with free parking and free Wi-Fi.

**The Role**

**Please note due regulations surrounding the serving of alcohol applicants must be over 18. This role is not a live in position.**

**Responsibilities**:
The Night Manager is responsible for the smooth operation of the hotel overnight, managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Guest Check-in and check-out.
- Serve as a point of contact for guests
- Complete Night Audit duties
- Clean public areas
- Serve food and drink
- Set, lay-up and clean rooms to company standards and guest requirements.
- Overall security of persons and property.
- Manage, record and promptly resolve issues or emergencies that arise
- Compile adequate handover to Early staff / Duty Manager
- Complete all specified shift tasks as per the Night Porter checklist
- Attend appropriate training courses, when required
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Conduct Health and Safety Checks and Night Walks, and maintain a good awareness of all hotel areas
- Assist other departments, as necessary

**What are we looking for?**

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Excellent interpersonal and communication skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
- Must be physically fit as this role includes some heavy lifting

**Excellent Pay & Benefits Package**
- 28 days paid holiday (pro rated for part time employees)
- Employee Incentive Scheme
- Preferential accommodation rates for yourself, friends and family
- Free gym membership
- Health & Beauty Club discounts
- Hotel discount scheme
- Workplace pension scheme
- Free parking

**Job Types**: Part-time, Contract, Permanent

Pay: £13.02 per hour

Expected hours: 16 per week

**Benefits**:

- Discounted or free food
- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Night shift

Work Location: In person