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Receptionist/administrator

2 weeks ago

Motherwell, United Kingdom Newarthill Medical Practice Full time

We are a single-handed surgery with 3,100 patients. We have an experienced team in our well-established practice in our own premises. We are always seeking to improve our service and you will be supported with training and support for the responsibilities of the post.

**Main Duties**:

- Dealing with patient enquiries via telephone and face to face
- Processing prescriptions, results and any other correspondence
- Booking appointments
- General administration duties
- Maintaining strict confidentiality and complying with relevant legislation

**Experience**:

- Experience of working in a public/patient facing or administrative role (min 2 years)
- Experience working in a healthcare/ reception environment (desirable)
- Experience working in an administrative role (desirable)

**Skills/Abilities**:

- Excellent problem solving, communication and customer service skills
- Proficient IT/computer skills
- Ability to work as part of a team
- Ability to effectively handle situations of potential conflict calmly
- Secretarial/typing skills (desirable)
- Experience of Microsoft Office (desirable)
- Knowledge of INPS Vision and Docman clinical systems (desirable)

**Qualifications**:
**Job Types**: Part-time, Permanent

Pay: From £11.44 per hour

Expected hours: 16 per week

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person