Customer Service Assistant

6 days ago

Newton Abbot, United Kingdom Libraries Unlimited Full time

**Do you enjoy helping others? Are you looking for a flexible job where you can make a positive impact on peoples' lives?**

As a Customer Service Assistant (Relief) you'll work flexibly across a group of libraries to provide cover for staff absence, vacancies, and busy periods to ensure that we can continue to deliver our inclusive and inspiring library service to our customers.

You will play a key role in helping customers at every stage of their lives to get the most out of our services. It's hands on and full of variety, with no two shifts ever being the same In a typical shift, you could find yourself:

- Delivering a friendly, personable service to customers whilst helping them with their diverse reading and information queries
- Using your excellent IT skills to help customer access our digital library services and connect to the wider world through our customer PCs or their own devices
- Delivering events and activities that inspire a love of reading, learning and creativity with customers of all ages
- Unleashing your creativity and developing your event planning and marketing skills by helping colleagues to plan and promote events and activities built with the local community in mind

You don’t need qualifications or previous experience to join us - we’ll give you all the relevant training you’ll need. It’s your passion for helping others, strong IT skills, and your excellent organisation skills that are more important to us. Above all, you’ll need to be flexible in your working hours (including weekend working) with the ability to work across all the libraries within your group to provide cover as required. Some lone-working may also be required in our smaller, single-staffed libraries.

Whether you are looking for flexibility to suit your current lifestyle, an opportunity to develop your skills and experience in a customer-facing role, or you’re excited by the prospect of making a positive impact in people’s lives and communities, this could be the perfect role for you

**For further information and to apply, please visit librariesunlimited.org.uk/jobs.**

**Job Type**: Permanent

**Salary**: £10.90 per hour

**Benefits**:

- Company pension
- Enhanced maternity leave
- Flexitime
- Sick pay

Schedule:

- Day shift
- Flexitime
- Holidays
- Weekend availability

Work Location: In person

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