Housing Assistant

Job Introduction
**Job Title: Housing Assistant**

**Salary: £23000**

**Contract: Permanent**

**Location: Grove Village, Ardwick, Manchester M13 9HP**

**Weekly Hours: 35**o. What is this role exactly?**

This is an exciting opportunity for an experienced Housing Assistant to join Grove Village Housing Management team, to support with delivering a range of professional housing and estate management services to our customers.

Grove Village is a housing estate comprising of circa 1000 rented and privately owned properties situated in Ardwick just outside Manchester City Centre and offers unique housing experience.

We are looking for an enthusiastic and passionate Housing Assistant that thrives on providing excellent customer service and continuously seeks to improve performance.

**What will my working week look like?**

**What will I be responsible for doing?**

First and foremost, you will be first point of contact for our rented and leasehold customers living on the estate. You will provide administrative support to the Housing Officers eg preparation of various documents, invoice coding, purchase orders, repairs reporting and monitoring, rent and service charge reviews etc.

One of the great things about this role is working within a great team providing tangible support to our customers.

System management is an important part of the role and you will maintain property management information, including updating of Orchard Housing, website pages, spreadsheets, databases, standard letters etc. Maintain databases and internal records for all initiatives and transactions managed within the team, ensuring accurate information is provided for management information.

**And what would make me stand out from the crowd?**

To be a successful as**a Housing Assistant**,** here at YHG, you will have.
- experience of working within a housing function
- experience of providing great customer service

Ideally you will be a
- collaborative team player
- willing to provide feedback to improve the services we offer

This role is really suited to someone who likes to meet customers face to face and is happy working within an office environment.

**If you feel this could be the right role for you, we would love to hear from you

**That all sounds great, what’s in it for me?**

In return we offer £23000.00 for a 35-hour week, and 25 annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House - our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

**And who are Your Housing Group?**

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work.**

**Closing Date**: 17th March 2025