Neighbourhood Property Officer

Are you passionate about customer excellence? Want to be part of a brilliant team in a fantastic location? As a member of our established housing team and working within a strong performance culture, you will be responsible for delivering a high-quality maintenance and repairs service to SBHA Tenants.

**Salary**: £37,422 to £41,335 per year
Location: Selkirk, Scottish Borders
Hours: Full-time, Monday to Friday, 35 hours per week
Closing Date: 9:00am Monday 13 October 2025

**The Role**:
This is role is to provide a high-quality maintenance and repairs service to SBHA Tenants. It is predominantly based in the community supporting Tenants to live in safe and healthy homes ensuring all necessary repairs are carried out to a high standard.

The Neighbourhood Property Officer assists in managing planned, cyclical, and reactive maintenance works for tenanted and empty homes, ensuring properties and estates are well maintained and compliant with relevant legislation. They work closely with Neighbourhood Housing Officers within designated areas.

**Tasks and Responsibilities**:

- Maintenance and compliance: Responsibilities include specifying, inspecting, and instructing maintenance works, ensuring contractor performance meets standards, and compliance with health and safety and CDM regulations.
- Property inspections and asset management: The role involves inspecting properties and communal areas, managing voids and responsive repairs, contributing to asset management strategy updates, and preparing for handover of new properties.
- Quality and performance monitoring: The officer champions work quality by monitoring contractors and suppliers, supports achievement of housing quality standards like SHQS and EESSH, and implements new technical standards. They also collect and report performance data and identify service improvements.
- Information systems and reporting: Maintaining detailed housing stock condition databases, providing financial and performance data, and utilizing ICT tools for reporting are key duties. Accurate record-keeping compliant with data protection is emphasized.
- Customer service and community engagement: The officer provides professional advice to tenants, handles service-related queries and complaints promptly, conducts estate inspections, monitors service contracts, and fosters tenant involvement and community partnerships.
- General responsibilities: The role includes representing the association locally, promoting values and equal opportunities, committing to professional development, ensuring health and safety compliance, and participating in out-of-hours standby.

**What we're looking for**:
Experience of working in a similar role would be an advantage, as would experience of working in social housing or another regulated sector.
- A strong knowledge, understanding and experience of building technology, construction and maintenance.
- Experience of carrying out property and estate inspections and specifying works, contract supervision, monitoring and quality control.
- Knowledge of legislation relevant to residential dwellings in Scotland and SHQS and EESSH standards.
- Attention to detail.
- Great communication skills.
- Excellent IT skills - Word and Excel in particular.
- Possession of a current full UK driving licence and access to your own vehicle.

Being part of the SBHA team, you will enjoy a fantastic range of benefits including a competitive salary, flexible working, generous annual leave, stability of employment and a good pension scheme. You will be part of a team that is interested in your wellbeing and development, and work in an environment where you can flourish.