Retail Associate

2 weeks ago

Leavesden Green, United Kingdom Warner Bros. Discovery Full time

**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are **

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

**Your New Role**

At Warner Bros. Studio Tour London - The Making of Harry Potter, we pride ourselves in being renowned for our world class customer service and best in class products. What we want are naturally friendly, enthusiastic and all-round positive individuals who want to be proud of their work.

So, what makes a fantastic Retail Associate? You see a queue at the till? You jump on to reduce the customers waiting time. We’ve run out of Gryffindor Jumpers? You take the initiative and replenish them yourself. It’s about being positive, finding solutions, and having the confidence to do what’s right for our customers.

**What’s in it for you?**
- £12.00 per hour
- 25 days holiday (pro-rata)
- GymPass or free access to our on-site gym
- Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
- Staff discounts on Studio Tour tickets, retail, food and beverage
- Access to Friends and Family events
- Free on-site staff car parking
- Complimentary staff shuttle bus between Watford Junction and our Studio Tour
- On-site staff Studio Café
- Option to join our pension and private healthcare schemes

**Your Role Accountabilities**
- Proactively engage with and assist our customers.
- Operating our tills in an efficient manner.
- Help to ensure products are available to customers at all times.
- Ensure our sales targets are achieved by fully maximising all sales opportunities.

**_ This role requires that you be able to lift, carry and move boxes. It is also a role in a very busy Tour where there is lots of visual and audio stimuli._**

**Qualifications & Experience**
- Effective, confident communication, engaging proactively with visitors and colleagues.
- Experience working in a fast-paced environment.
- The ability to keep calm under pressure.
- The initiative to identify jobs that need completed.
- An ability to work at pace whilst maintaining great customer service.

**Working Pattern**
- You are required to complete 2 weeks full time training (Monday-Friday), before starting your contracted hours.
- The contract is 16-hours per week, working both Saturday and Sunday
- Your normal hours of work are between 7am and 10pm. Occasionally working hours could run until 1am for events, for which you will be notified in advance.
- Availability to work late nights, events and to support stock replenishment.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

**How We Get Things Done**

**Championing Inclusion at WBD

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