Hotel Receptionist

**Receptionist**

**Job Purpose**

As a receptionist you will work as part of a small team to assist with the effective day to day operation of the Hotel Reception. They will ensure that the image, standards, and reputation of the company are always upheld when welcoming and assisting guests. You will have up to date working knowledge of the hotel facilities and room types and always optimise the guests stay through room allocation.

The postholder will be a friendly and confident person with excellent people skills to deliver great customer service. You will work well under pressure in a fast-paced environment and be able to work in a small team.

**The business**

Heacham Manor Hotel is a 52 bedroom, 3 star luxury country house hotel and golf club with a popular AA Rosette Restaurant, set in beautiful parkland close to the stunning North Norfolk beaches, the Victorian seaside town of Hunstanton and the Royal Sandringham Estate. It is part of Searles Leisure Group, a privately owned and successful family run business with over 60 years trading under its belt.

The Pavilion at Heacham Manor is a multi-purpose venue housing a sports bar with adjoining restaurant overlooking the golf course, a lounge bar and terrace with beautiful views across the golf course and out to sea, and a function/events Centre that can accommodate weddings, celebrations, meetings, conferences and more. The building also contains 7 bedrooms, a golf shop, and other facilities for golfers, all of which are set within the new building in the grounds of Heacham Manor Hotel.

**Salary**: up to £10.82 per hour

**Contract & Hours of Work**

Permanent contract, 38 hours per week (average yearly), including weekends and bank holiday working.

**Please note, we are a 7-day a week operation in the peak periods. Some shifts will include, split shifts, weekends, and some public / bank holidays on a rota basis.**

**Company Benefits**
- Free Use of Company facilities including Clubhouse, Children's Sidney Soft Play, Swimming Pools, Splash Pool & Gym.
- Discounts in Searles Leisure Resort Food & Beverage Outlets.
- Discounts at The Mulberry Restaurant at Heacham Manor Hotel.
- Discounts on Golf Memberships.
- Discounts at the Princess Theatre.
- Offers on accommodation at Searles Leisure Resort and Heacham Manor Hotel.

**Job responsibilities**
- Welcoming, checking in and checking out guests ensuring that all correct information is passed on to the guest regarding their stay and any relevant departments.
- Using the computerised booking system and taking restaurant and golf bookings.
- Maintain a high level of professionalism and confidence when dealing with customers.
- Inspect the look and feel of the entrance and guest communal areas such as reception, snug, drawing room, bar, washrooms and foyers areas to ensure they meet high presentable standards.
- Complete all Reception administration in line with company and department policies and procedures. This would include, but is not limited to, pre-arrival checks completed, bookings confirmed, deposits taken, final payments and guest feedback.
- Provide a reception of house service and information for customers, which includes helping with customer queries, potential future bookings, restaurant availability and bookings, and complaints.
- Ensure all cash handling procedures are carried out as per procedure and all cash handling record sheets are completed and filed correctly.
- Ensure the key tracking system is accurate and orderly at all times.

**Requirements**:

- Full valid Driving Licence for UK (Desirable)
- Flexible Schedule, for Working hours.
- Hotel Reception Experience
- Administration Experience
- Experience of Guestline (Reslynx PMS), ResDiary (Desirable)
- Computer literate with proficiency in Microsoft Office.

**Personal attributes**
- Attention to detail, organised and have a passion for providing exceptional service
- Excellent Verbal and Written Communication Skills
- Excellent Customer Service
- Able to take initiative.
- Professional, Thorough, Organised and Efficient.
- Enthusiastic and Energetic Team Player
- Ability to multi-task and remain calm whilst under pressure.
- Strong Work Ethic
- Good Timekeeping SkillsPolite and well-mannered

**Job Types**: Full-time, Permanent

**Salary**: Up to £10.82 per hour

**Benefits**:

- Bereavement leave
- Company pension
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free fitness classes
- Free parking
- On-site gym
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Holidays
- Weekend availability

Application question(s):

- Do you have previous hotel reception or administration experience?
- Do you have experience of Guestline (Reslynx PMS), ResDiary (Desirable)?
- Are you available to work weekends, evenings and bank holidays?

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- King's Lynn (preferred)

Work Location: In person