Catering Team Leader

1 day ago

Colchester Zoo, United Kingdom Colchester Zoological Society Full time

**Department**
Catering

**Location**
Colchester Zoo

**Employment Type**
Full time

**Hours Per Week**
Minimum 5 days per week

**Salary**
To be discussed at interview

**Introduction to the Department**:
As a Catering Team Leader, you will be helping to provide our visitors a first-class experience within our 15 catering outlets and join the largest department within the zoo with 100 team members. Reporting to the Catering managers, you will be responsible for the supervision of team members as they are preparing and serving food, ensuring they are keeping up with cleaning standards, dealing with customer complaints and ensuring excellent customer engagement.

**Role Responsibilities**:

- Contributing to the daily operations and any tasks deemed appropriate.
- Ensuring that all guests receive a warm, friendly and memorable welcome.
- Maintaining the cleanliness of all equipment and buildings through follow up of cleaning checklists
- Provide a good knowledge of services, products and the law around food and hygiene.
- Process refunds and close tills at the end of the shift
- Work within different catering outlets around the Zoo.

**Role Requirements**:

- **Previous experience within the catering industry of at least 12 months is required.**:

- Training on Food Hygiene and Natasha’s law will be provided.
- Excellent communication skills.
- Ability to work under pressure in a fast-paced environment.
- Ability to work both within a team and individually.

**Working Hours**:
This is a full time position. Applicants must be available to work at weekends and across holiday periods after completing a probationary period. A limited number of evening shifts are required mainly during special events such as Halloween and Christmas. Finish times vary throughout the year in line with the opening hours.

**Working Environment**:

- Colchester Zoo is a non-smoking environment and smoking is not permitted by members of staff whilst on the premises.
- Colchester Zoo is an equal opportunities employer.

**Benefits**:

- FREE Zoo visits*
- FREE onsite parking
- Work place pension scheme
- Staff events
- Discounts on Animal Adoptions, Zoo Passes and Animal Experiences*
- Discounts in the Outpost Gift Shop*
- Discounts in food outlets
- 28 days annual leave (incl. Bank Holidays)
- Competitive hourly rate
- Regular training
- Benefits dependent on probation period.

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