Head Therapist

2 weeks ago

London, United Kingdom Cocon Company Full time

**Key Responsibilities**:

- Lead, manage, and inspire a team of therapists, ensuring high-quality treatments and customer care.
- Oversee training, development, and performance reviews for therapists.
- Maintain up-to-date knowledge of spa industry trends and incorporate new techniques into the treatment menu.
- Manage treatment schedules, ensuring therapists are booked efficiently to meet client demand.
- Ensure the spa maintains a serene and professional environment.
- Handle guest inquiries, complaints, and service recovery with professionalism and tact.
- Collaborate with the spa manager to develop promotions and packages that enhance the guest experience.
- Ensure compliance with health, safety, and hygiene standards.

**Requirements**:

- NVQ Level 3 in Beauty Therapy or equivalent.
- Proven experience as a therapist in a luxury spa environment.
- Strong leadership skills with a track record of managing and developing a team.
- Excellent customer service and communication skills.
- Knowledge of a wide range of treatments including massage, facials, and body therapies.
- Ability to work under pressure and handle multiple tasks efficiently.
- Passionate about wellness and client satisfaction.

**To Apply**:Please send your CV and cover letter to:
Work Location: In person

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