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Customer Services Advisor

2 weeks ago

Burgess Hill, United Kingdom Ad Warrior Full time

**Customer Services Advisor**

**Location**:Burgess Hill

**Salary**: £21,543 per annum

Join the company on their journey as they aim to be the UK’s most sustainable delivery company, whilst ensuring their customers continue to receive a world class service.

You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.

When joining DPD you are not just starting a job, you are vital to their journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing their people and customersat the heart of what they do.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again

**The Role**

The Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen their dedicated and friendly customer services team who put their customers at the heart of everything they do.

This role is based from our Burgess Hill Depot - Goddard’s Green, Hassocks, BN6 9ZJ.

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.

You will work closely with their Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

**You’ll also be focussed on**:

- Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
- Promoting company products and services to new and existing customers

**Qualifications**

What the company are looking for:

- You will have proven and demonstrable experience of working in a fast paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the 'extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

**Additional Information**

You will have a comprehensive induction to DPD. This will include a one-week induction where they will go through the key processes that are required to make you a successful Customer Service Advisor.

Their depots operate 7 days a week, therefore you must be able to work any 5 shifts to include some weekend working.

**Benefits**:
The company recognise that their people are at the heart of their business, without them they wouldn’t be able to deliver their award-winning service to all their customers.
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off your weekly supermarket shop
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, they are proud to offer a great numberof development and promotion opportunities.

**To Apply**

DPD is a Valuable 500 company and a Disability Confident Employer