E-commerce Assistant

2 weeks ago


Middlesbrough, United Kingdom Maddisons of Durham Full time

Maddisons of Durham, situated in Middlesbrough, is a specialist in the jewellery sector, offering a wide range of jewellery parts and tools. We are a small, dedicated team committed to growing our online presence. Our sales channels include our own website as well platforms such as eBay, Amazon, and Etsy.

**Key Responsibilities**:

- **Order Fulfillment**: Assist in picking and packing orders to ensure timely and accurate delivery to customers.
- **Customer Service**: Provide exceptional customer service by responding to customer inquiries, resolving issues, and maintaining high satisfaction levels. This is primarily done through eDesk although speaking to customers on the phone is also expected.

**Qualifications**:

- Excellent organizational and time management skills.
- Proficient in using e-commerce tools and software.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Detail-oriented with a focus on accuracy and quality.
- Experience in customer service and order fulfillment.

**Job Types**: Full-time, Part-time, Permanent

Pay: £11.44-£12.00 per hour

Expected hours: 15 - 22.5 per week

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking
- Store discount

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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