Front of House Assistant

8 hours ago


Lancing, United Kingdom Brighton and Hove Albion Football Club Full time

**Role**: Front of House Assistant
**Salary**: £26,208 per annum
**Hours**: Full time, 40 hours per week, to be worked flexibly across the week
**Location**: American Express Elite Football Performance Centre, Lancing
**Contract Type**: Permanent
**Deadline Day**: 21st May 2025
**Start Date**: We are looking for this person to start with us at the beginning of the 2025/26 season (pending completion of our safer recruitment checks)
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Deliver a first-class service to our staff, visitors and players
You’ll play a key role during service periods by confidently serving food and showcasing your knowledge of our menu offerings. With a positive, can-do attitude, you’ll go the extra mile to meet individual requests and exceed customer expectations. Beyond service, you'll help maintain immaculate displays, counters, and seating areas, ensuring they reflect our high standards and comply with all health and hygiene regulations.
To find out more about this role, click here to read the Job Description
About you
We are seeking a friendly, courteous, and professional individual who knows how to make people feel welcome. With excellent communication skills and a natural talent for customer service, you thrive in fast-paced, high-pressure environments. Ideally, you bring experience from customer-focused roles where delivering exceptional service is a priority.
Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:

- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special

How we say thank you
In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:

- Complimentary breakfast and lunch at both sites
- ️23 days holiday rising with length of service (pro rata for part time staff)
- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more
- Enhanced family policies
- ️‍ ️Access to a gym and padel court at our training ground
- Priority access to match tickets and access to free WSL tickets for 2024/25 season
- In-house training programme and CPD opportunities
- Exclusive discounts and benefits from our partners and local businesses

Our commitment to EDI
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.


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