Diagnostic Systems Team Leader

We have recently developed a groupwide Digital Service providing digital services across University Hospitals of Northamptonshire; Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust. Working together as a hospital group provides us with exciting opportunities to deliver benefits over and above what we could achieve as individual organisations and our approach to “do once for both” as set out in our Group Digital Strategy. In the development of our Groupwide Digital service, we have some great opportunities remaining in our teams

As the Diagnostic Systems Team Leader you will report into the Diagnostic Systems Manager and be responsible for the day to day operation of your team of staff.

You will be responsible for negotiating with third party suppliers and system users as necessary for incident and problem management, priorities, acceptance testing.

You will lead the planning of improvements to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly reviewed.

You will participate in a rota for your team to ensure that Diagnostic Clinical Systems have the 2nd line support available during the agreed core working hours, and you will participate in a 24/7 on-call service available to the Group

Kettering General Hospital NHS Foundation Trust (KGH) and Northampton General Hospital NHS Trust (NGH) formed a hospital Group; University Hospitals of Northamptonshire NHS Group on 1 July 2021. Working together as a hospital group provides us with exciting opportunities to deliver benefits over and above what we could achieve as individual, whilst each Trust retains its sovereignty.

Our vision is important for our patients as it delivers the infrastructure that enables seamless care across pathways, preventing delays and putting them at the centre of their care with access to, and control over, their own electronic health records.

**Our Excellence Values**:
Compassion

Respect

Integrity

Courageous

Accountable

Your contract will be with Kettering General Hospital, with responsibility and accountability across the Group Diagnostic Systems Team.
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people.

**Key deliverables**:
Leadership of designated team to provide efficient, integrated and customer-focused services to all staff, delivering excellent customer service, supporting team to ensure that services provided across the group are and continue to be effective, meet the clinical and business needs of the Group, and represent best value for money.

You will be responsible for leading your team to deliver a high quality service ensuring the team exceed agreed service level agreements, prioritising workload and ensuring priorities are met for systems access, development and user issues.

Planning of improvements to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly assessed.

Collaborate with the digital teams and clinical users in relation to the implementation and strategic development of electronic patient records and diagnostic systems within the Trust

Ensure the Clinical Safety Management system is followed and all clinical risks are assessed in conjunction with the Clinical Safety Officer

Negotiate with external organisations over service issues e.g. third party suppliers, other NHS organisations, to ensure any outstanding issues are resolved to the satisfaction of the Trust

Collaborate with colleagues to ensure effective integration of the Clinical Applications with other systems with the aim of maximising the efficiency of the clinical workflow overall, and longer term business planning.

Acting as an SME using your expert knowledge of the systems and change processes to provide specialist advice, working with the training team, project team, Data Quality and other key stakeholders

Continual review of the change process and maintaining a catalogue of change types and approval routes required.

Develop appropriate testing methodologies and systems to ensure Patient and Diagnostic IT systems meet trust and legislative requirements, particularly in support of upgrades, security patches, etc.

Champion and role model the Groups values and behaviours and support others in doing so to deliver the Group Vision and Mission successfully

You will lead on the identification and management of risk and issues throughout the Product lifecycle.

You will plan and deliver upgrades and new solutions, often working with a project manager and the wider business as part UHN wide initiatives, assuming role of technology lead where necessary.