Supervisor

We are looking for an enthusiastic and energetic Gelateria & Farm Shop Supervisor to join our growing team on a permanent, full-time basis.

About the business... Forest Farm is Scotland’s longest established organic dairy farm, producing and retailing a range of award-winning products. We’re a small family business who is passionate about contributing to the Aberdeenshire artisan food and drink scene, with sustainability and customer experience at our core. Our mission is to create and serve the best organic and artisan products whilst offering our customers a unique experience. We pursue this goal tirelessly with the help of a talented and hard-working team. About the role... If successful, you will be part of a small, close-knit team in a growing business.

Reporting to our Gelateria and Farm Shop Manager, you will become an expert in gelato, speciality coffee and both organic and artisan products. Overseeing the front of house assistants, coordinating between the onsite gelato kitchen and bakery and ensuring the smooth operation of our shop - your leadership and organisational skills will guide the team to success.

We care about our planet and believe being conscious of the impact on the community you operate in is a great place to start. We’re looking for someone who is aligned to our views on sustainability and quality local produce. You’ll be motivated to provide incredible customer experience and enjoy engaging with our customers, community, and suppliers. Your energy and enthusiasm will be infectious, your leadership skills will drive great results and your general sunny disposition will create a positive environment.

The responsibilities...

The fun stuff:

- Ensuring you and your team provide a fantastic customer experience, engaging and providing support as required
- Preparing and serving our popular well-loved products with care and flair
- Taking pride in ensuring our gelateria and farm shop looks presentable and vibrant, whilst upholding the highest food hygiene standards
- Motivating the team to operate proactively and efficiently whilst supporting their development through empowerment and effective delegation
- Deeply understanding our product lifecycle and sharing what’s fantastic about Forest Farm: our farm, our ingredients, our partnerships, our people, and our role in the community.
- Building an effective and collaborative front-of-house team whilst working in partnership with our production team

The boring (but very important) stuff:

- Key holder responsibilities, including opening and closing the shop
- Supervising deliveries, including the checking and verification of delivery notes and stock
- Diligently completing administration, stock take, shop finance and banking duties
- Ensuring that our Gelateria and Farm Shop Manager is kept up to date with any issues or concerns

About the person we're looking for...

The must haves:

- Exceptional and engaging communication skills
- Professional approach with a friendly attitude
- Customer facing experience
- Passion for artisan and organic produce, and an interest in sustainable food production
- Flexibility with working hours on a rota basis, including weekend and evening shift working.*

The nice-to-haves:

- Supervisor experience
- Experience in a fast-paced front-of-house / hospitality environment

**Job Types**: Full-time, Permanent

**Salary**: £10.50-£11.50 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Aberdeen: reliably commute or plan to relocate before starting work (required)

Work Location: In person