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Customer Service Representative

2 weeks ago

Peterborough, United Kingdom Totally247 Full time

**Totally247 are recruiting for Customer Service Representatives**

**£19760 - £26000 PA + Benefits**

This is a great opportunity for individuals to join an established company who are specialists in their field. You will form part of a friendly team, working in Peterborough.

As a Customer Service Representative, you will be expected to have a great work ethic and take pride in delivering a fantastic customer experience.

We operate 24 hours a day in the capacity of an emergency control centre for a number of scenarios including people stuck in lifts or the victims of flooding or fire where excellent communication skills prove to be essential.

Our Customer Service Representatives share this 24-hour commitment with shifts agreed with a degree of flexibility that makes it fair for everyone to pitch in and deliver our responsibility to the community. Flexible working hours are required 7 days a week.

A great attitude with reliability and the ability to learn are characteristics that are more important to us than qualifications but a decent standard of English is essential as our primary function is the transfer of critical information.

**Principle Responsibilities: -**
- Provide a customer-friendly service
- Make accurate and detailed reports of each customer interaction
- Operate within a number of third-party CRM systems to log requests
- Adhere to PCI compliance guidelines
- Manage workload the prioritise tasks appropriately
- Liaise with clients, customers and engineers to maintain positive working relationships

**Person specification: -**
- **Flexible working hours required - early & late shifts**:

- **Working 5 days out of 7 between Monday to Sunday**:

- Strong communication and interpersonal skills
- Attention to detail
- Problem solving
- Excellent customer service
- Active listening skills
- Able to work in a fast-paced environment

The role of Customer Service Representative is a full-time permanent position, offering a starting salary of £19,760 rising up to £26,000 + with full training and targets.

Full and ongoing training and support will be provided

Free, on-site parking is available + additional company benefits included

**Job Types**: Full-time, Permanent

**Salary**: £19,700.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Night shift

Supplemental pay types:

- Performance bonus

**Experience**:

- customer service: 1 year (preferred)

Shift availability:

- Day shift (preferred)
- Night shift (preferred)
- Overnight shift (preferred)