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Customer Service Representative

2 weeks ago

Reigate, United Kingdom Intrum Full time

**
Customer Service Representative - HYBRID AVAILABLE
**We are a multi-award winning company highly regarded by our customers for our empathetic, ethical and solution-driven customer service.If you love helping customers and really care about finding the right outcome, whilst feeling satisfied in yourjob, we would like to hear from youWe have lots of opportunities for Customer Service Representatives to join us**

At Intrum you have the ability to work remotely or, to come to the office either for your training period or you may just like our office so much you want to be there full time _(Please note if you are working remotely you should be within reasonable distance of our office in Reigate Surrey)._

In return you will have free courses and personal development, training, career progression, great benefits and an award-winning company to work for

**Your responsibilities as a Customer Service Representative:
- Contacting customers via the dialler system in order to reach an understanding of the customers’ financial circumstances and where appropriate, setting an agreeable repayment arrangement.
- Handling outbound and inbound calls.
- Listening to customers, demonstrating understanding and empathy towards their situation, responding and questioning to fully establish the customer’s circumstances.
- Explaining the benefits of reaching their “debt free date” and providing clear information and timescales with regard to their agreed payment term.
- Building rapport with customers and creating a positive customer experience.
- Providing guidance to customers on the availability and services of the Free Money Advice sector.
- Meeting and exceeding monthly targets including call quality and compliance.

**Come join us and we will offer you the following:
- Working remotely or office based
- OTE of £24,000 per annum
- Extensive training with our in-house Training Specialists
- Monthly bonus - up to 20%
- 1 day birthday leave (on top of annual leave)
- Ongoing training and career development
- Reward and recognition
- Free courses
- Onsite gym
- Discounts on high street retailers, travel and entertainment groups
- Pension scheme
- Free Employee Assistance Programme
- Option to buy & sell holidays
- Mental Health First Aiders
- Charity fundraising events
- Excellent transport links and parking

**A bit more about us:
Intrum is the industry-leading provider of credit management services. At Intrum UK we believe in leading the way to a sound economy and helping our customers become debt free in affordable ways. Our business is about helping others. Helping individualsin debt get out of difficult situations. helping companies get paid so they can grow, employ and prosper.

We want to make a difference by ethically supporting thousands of customers to pay off their debt. Our people care about treating our customers fairly and we care about our people.

Intrum UK continues to win numerous awards. Our most recent being **Investors in People Gold**We are delighted to hear that **100% of our people feel Intrum UK has clear values** and that **94% also believe Intrum UK is a great place to work**

**Some Additional information
- Intrum UK are an equal opportunities employer._