Senior DevOps Engineer

The Role

This role is responsible for defining IT infrastructure strategy, direction, architecture, standards and management to include disaster recovery, security, systems, servers, monitoring, performance, networks and storage. This role must ensure reliable 24x7operations and be a champion for our journey to Cloud (specifically AWS) and DevOps. This position will act as a liaison between IT Operations and other functions within IT (Application Development, Data Engineering) and outside IT (InfoSec, other businessunits as needed). This is a visible, strategic role tasked with building and maintaining a best in class IT Operations function that operates with a Cloud-first and DevOps mindset.

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assess the IT infrastructure and operations organization (people, process, and technology) to determine best course of journey towards Cloud, specifically, Amazon Web Services (AWS)
- Lead the IT infrastructure and operations organization towards a primarily Cloud/AWS based operations
- Assess the current deployment process to identify bottlenecks and assist in ideas and solutions towards a continuous deployment and continuous integration (CI/CD). Evangelize, implement, and manage a robust DevOps function.
- Implement and manage processes and controls that assure maximum uptime and quick service to the user community for both on-prem and Cloud workloads
- Management and continual improvement of Cloud Operations, DevOps, and On-prem IT infrastructure/operations.
- Partner with InfoSec to deliver on key information security and IT risk related initiatives. Furthermore, ensure compliance to patching and vulnerability policies established within the organization.
- Manage third party vendor relationships and hold them accountable for delivery of outsourced functions, specifically, Service Desk and Network Operations
- Develop and implement a robust Disaster Recovery strategy for critical systems and infrastructure.
- Assess single points of failure in infrastructure and recommend actions as appropriate.
- Establish service level agreements (SLAs) and operating level agreements in alignment with company objectives and customer needs.
- Negotiate and manage contracts with key service providers to ensure service levels are met. Furthermore, negotiate and manage enterprise contracts, specifically, AWS - the future environment and Microsoft - current environment is predominantly SQLServerand Windows.

**Qualifications**
- Demonstrated experience transforming IT infrastructure and moving an organization toward a mature cloud-based (AWS) service delivery model.
- Proven experience in IT infrastructure management in a complex, customer-facing eCommerce environment with significant reliability and uptime requirements.
- Experience with managing on-prem workloads as well as migrating workloads to Cloud, specifically AWS while optimizing the cost of Cloud based workloads.
- Ability to continue to optimize the cost of Cloud based workloads once they are moved to AWS as part of overall infrastructure cost optimization
- Possess a deep experience in DevOps with proven results enabling continuous deployment and continuous integration (CI/CD)
- Extensive experience with instrumentation, enterprise monitoring and reporting tools.
- Demonstrates the business and financial acumen necessary to develop and present data-based ideas and solutions in a clear, concise, organized manner.
- Experience managing IP based networks, WAN technologies, virtual server technologies, cloud, DHCP/DNS, MS Office 365, SAN/NAS storage.
- Knowledgeable across a broad set of infrastructure platforms (commodity hardware, windows OS, Linux OS, etc)

SKILLS
- Experience leading, directing, and mentoring IT professionals.
- Solid leadership skills in leading an IT infrastructure and operations organizations towards Cloud-first operations and DevOps mindset
- Good organization change management skills and the ability to manage multiple priorities concurrently.
- Strong analytical capability and excellent verbal and written communication skills.

Here are some of the perks that we can offer:
100% company-paid private health and dental insurance, short term and long-term disability coverage, paid health club membership, tuition reimbursement and flexible working hours in a casual, open, creative environment.
Opportunity to work on high traffic, high performing CRM software.

Competitive 'Win Together, Lose Together' Bonus at end of year awards

20 days holidays + country ho.

A truly flexible working culture

A collaborative, creative, and inspiring working environment

Great training and learning resources & 12 month plan for personal development

Choice of hardware and access to the best software

Paid time off when you’re physically and mentally unwell

Pabau HQ Campus Perks (coming 2021)

Refuel - Collaborative kitchen space

Gym Membership Option

Free monthly massages

Monthly Barber onsite

Lots of ping pong

Annual awards event

Free on-site parking