Investigations Business Support Assistant

**Details**:
**Reference number**:

- 264294**Salary**:

- £21,050- Roles based in London will receive an additional London Weighting of £3,424.**Job grade**:

- Administrative Officer- NCA Grade 6**Contract type**:

- Permanent
- Fixed Term
- Loan
- Secondment**Length of employment**:

- Secondment / Loan / Fixed Term Appointment - 2 years**Type of role**:

- Administration / Corporate Support
- Estates
- Investigation
- Operational Delivery
- Secretarial**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 7Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Crawley (Gatwick), Dover, Fareham (Solent), Slough, HeathrowAbout the job

**Job summary**:
The Investigations teams provide a national service of specialist investigative skills and expertise to support major crime investigations. Our teams lead investigations across serious and organised crime such as Child protection, Organised Immigration Crime, Borders and Firearms and Drugs Threat.

The post holder will be part of a flexible, professional and capable workforce, routinely working in a secure environment with a dedicated, highly motivated team.

The post holder will be proactive, self-motivated, have excellent communication skills and the drive to identify process improvements. You must have the ability to work under pressure to tight deadlines.

This is a very busy role, so attention to detail, good planning, organisational and multi-tasking skills are important.

**Job description**:

- The post holder will be part of an Investigation Business Support team, which provides a business administration and operational support to operational investigation officers. The post holder will ensure all office functions are expeditiously managed, in accordance with the Agency’s policy and legislative requirements, whilst developing and maintaining effective working relationships with internal and external stakeholders, in order to foster collaborative working. Additionally the post holder will be able to develop career knowledge and skills from being exposed to a busy investigation working environment, supporting further career development within the NCA. Slough, Heathrow and Dover Investigations, are dynamic work areas where the business support officers are expected to work flexibly to meet the demands of supporting the business.**Person specification**:

- The role of the Business Support Assistant, will include some or all of the following duties:
- Provide business, administrative, secretarial and/or tactical support to corporate or central service functions as tasked.
- Search, collate and analyse data from multiple sources/data systems
- Update systems efficiently to ensure accurate management information and assurance can be produced
- Provide administrative and operational support to the business area to include:

- the preparation of documents
- typing and coordinating correspondence, arranging meetings, diary management and minute taking
- maintain, develop and review office systems/processes
- travel bookings including accommodation/car reservations, organise events and raise purchase orders in support of departmental activity.- Perform effective case management to include analysis of case data and the monitoring, logging of case material in accordance with data protection and disclosure legislation.
- Occasional travel by rail or car may be required to courier items/documents
- Facilities Management, liaison with internal and external stakeholders to maintain building services across the site.
- Fleet Support - administration and movement of vehicles including supporting paperwork

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Working Together

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Experience of working in a fast paced, high volume environment.
- Excellent organisation skills with the ability to multi task.
- Proven administrative experience to include the use of Microsoft Office.

**Benefits**:
Whatever your role, we take your career and development seriously, and want to enable you to build a really successful career with the Agency and wider Civil Service.

**If you are an active police pension member immediately prior to joining the NCA, you can continue your membership throughout your employment with us as if you were a serving police officer. If you do remain an active member and subsequently return to a police force, you should be able to continue your membership there too.**

**All officers in the NCA are members of the UK Civil Service. You will be eligible for**:

- ** Civil Service pension scheme**:

- ** 26 days annual leave rising to 31 on completion of 5 years continuous service**:

- ** Training and development opportunities**:

- ** Cycle2work scheme***

**We take the welfare of NCA officers very seriously