Inn Keepers Collection Night Porter

2 days ago

Brereton cum Smethwick, United Kingdom Vintage Full time

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

**WHAT YOU'LL DO IN THIS ROLE**:

- Be the first point of contact when checking in late arrivals and walk-ins
- You’ll ensure a warm, friendly and genuine welcome
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- You’ll ensure guest and business safety and security is top priority at all times
- In the event of a fire, evacuating all guests and team from the business safely and quickly
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

**WHAT WE LOOK FOR IN OUR NIGHT PORTERS**:

- Passionate about guest care
- A can-do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like

**WHAT'S IN IT FOR ME?**
- Flexible shifts - to fit around the other important things in life.
- Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
- Earned Wage Access - no more waiting for payday, you can access your earned pay when you need it.
- Never a dull moment - fun, laughs and lifelong friends
- Team Socials - work hard, play hard

On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares There's also a free employee helpline
- to support you with whatever life throws at you.

IKC

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