Account Manager

4 days ago

Kings Hill, United Kingdom Connecting Futures Full time

**The Role**

The Account Manager is accountable for retaining and growing a portfolio of customer accounts and developing strong customer relationships.The post holder will lead on key customer engagement, contract retention, upselling and cross-selling services toexisting accounts; whilst prospecting and maintaining a pipeline of new high value customers.

The Account Manager will be expected positively input and contribute towards the business’s growth strategy including product development, team coaching, marketing & new initiatives. The Account Manager will demonstrate high levels of enthusiasm and tenacitywith building a sales pipeline, delivering excellent service, and building long standing customer relationships.

**Key Duties**
- Be directly responsible for growing and retaining a customer portfolio.
- Successfully achieve KPIs for sales, pipeline, and productivity metrics.
- Prepare strategies/account plans which will identify key customer risks, retention and developing new business opportunities.
- Regularly hold account management meetings & conference calls with customers
- Manage full end-to-end contract process to successfully on-board customers onto new contracts or services.
- Establish strategic relationships with key decision makers at customerorganisations, including senior stakeholder engagement.
- UtilisingCRM efficiently and demonstrating effective time management
- Lead on the upsell of additional services
- Identify wider opportunities for other divisions & develop cross-divisional relationships.
- Grow a portfolio of new business customers offering a variety of fixed and flex products.
- Liaise closely with the Customer Services teams, ensuring successful handover processes and all contractual queries are resolved.
- Working collaboratively with Marketing and Service Leads to produce quality customer communication plans in addition to upsell and cross sell marketing material.
- Working with the in-house Tender team to manage upcoming and ongoing tenders/quotations to ensure deadlines are met and high levels of efficiency and accuracy are obtained.
- Support with coaching/training sessions with consultants in the sales team.
- Continuously build your understanding of the market and new products toutilisewithin your customer communications.
- Such other duties, commensurate with the grading of the post that may be assigned by the Head of Department or their nominee.

**Rewards & Benefits**
- Hybrid working (Office and Home combined)
- Clear Commission Structure and pay.
- 25 Days Holiday + Bank Holidays.
- Your Birthday off (paid)
- Career Progression Scheme.
- High Street Store Discounts
- Childcare Vouchers

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