Team Leader

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers' operations and supply chains.

The Team Leader will be responsible for day to day line management of their testing team. The Team Leader will lead by example, ensuring all aspects of our QHSE processes are followed and will engage and develop the team through effective people management.

**Responsibilities**:

- Prioritise and perform the daily workload of the team to ensure the activities are completed efficiently and effectively in accordance with both approved technical standards and client instructions
- Act as a role model to ensure technical requirements and team performance are delivered every day in line with customer expectations and Intertek Total Quality standards, giving feedback were appropriate
- Create quotations and manage client POs up to the maximum values defined in the Authority Matrix and seek approvals in excess of these amounts as required
- Manage, support and provide training of junior staff in routine and new analytical techniques, including agreed training plans
- Responsible for the performance and turnaround of sample analysis of the testing team, in line with customer expectations and Intertek Total Quality standards
- Prepare reports ensuring these are proofread and signed by an appropriate authorised signatory while also ensuring billing invoicing details are correct
- Ensure that all equipment within the service line is maintained to acceptable operating and (where appropriate) valid calibration standards acting as first line maintenance where required
- Report all technical faults and non-conformance issues to Head of Service Line providing technical information as required
- Assist Head of Service line in compiling and reporting service line KPIs for management review, feeding back areas of success and improvement to the team
- Actively seek opportunities to upsell to customers, passing leads to the Business Development team to progress new service offerings for the service line and laboratory as a whole

**People Management Responsibilities**
- Management and development of direct reports and supporting that of wider colleague base, including all associated people responsibilities such as building future talent pipeline, succession planning, recruitment, and performance management
- Drive performance by setting clear performance expectations
- Co-ordinate any overtime requirements, in consultation with the Head of Service where necessary to meet workloads and client expectations
- Ensure all new staff receive a welcoming Induction and ensure the technical aspects of their role are covered
- Manage holiday requests and sick leave to ensure operational efficiency is unaffected

**Required skills**:

- Previous experience in leading teams, ideally in the same industry sector
- Degree in a science discipline
- Knowledge of working in a UKAS-accredited laboratory
- Highly proficient in computer programs such as MS Office and data entry
- Proven ability to interact with clients and colleagues at all levels in a professional manner at all times
- Willing to be “hands-on” working at all levels
- A positive attitude, the ability to develop and initiate new procedures, a high tolerance for job pressure and the ability for working and communicating with diverse personalities
- Flexible approach to working hours

**What We Offer:
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
- Competitive salary/benefits
- Development and career opportunities around the Globe
- Working in a highly motivated team and dynamic working environment

Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies.