Customers & Engagement Team Member - 30492

**Customers & Engagement Team Member - 30492**:
**Customers & Engagement Team Member - 30492**
Number of jobs available
1Region
East MidlandsCity/Town
Kettering, LincolnBuilding/Site
DEFRA GRP CERES HOUSE, LN2 4DW, DEFRA GRP EA NENE HOUSE, NN15 6JQGrade
Staff Grade 2Post Type
Fixed TermRole Type
Administration / Corporate SupportWorking Pattern
Full TimeSalary Minimum
£24,096 pro-rataClosing Date:

24/03/2025, 23:55 hours
Job description attachment 1
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This a great opportunity to join our Customers and Engagement team. Working closely with your colleagues, you will provide a high level of service across the Area.

You will be enthusiastic and motivated, someone passionate about making a difference. Your role will be vital to protecting the Area's reputation and delivering exceptional service through coordinating effective responses to enquiries and information requests.

Working out of a shared mailbox, the role will include:

- Managing and responding to enquiries and requests for information.
- Providing advice to internal teams to help them understand their role in the processes above.
- Ensuring our responses are accurate, meeting legislative standards.

Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment and full training, and alternative working arrangements will be available to support you with your incident role.- The team- The Customers and Engagement team are a busy team that work with others to deliver excellent customer service in the Lincolnshire and Northamptonshire Area. We are the corner stone of the area, supporting the business by managing our relationship with communities, MPs and the general public. We manage a diverse range of requests from active and informed customers and are essential to business delivery by providing support and guidance to our area teams and ALT.- Experience/skills required- Organised, self-motivated and capable of prioritising busy workloads effectively.
- A keen eye for detail and accuracy, with the ability to analyse and present information to a range of audiences.
- Able to work effectively and build strong relationships internally and externally with a range of partners and stakeholders to help us deliver great service.
- Aptitude to work under your own initiative and as part of a team to achieve planned outcomes.
- An understanding of, or willingness to learn about, the Freedom of Information Act and Environmental Information Regulations.
- Good experience of Microsoft Office suite.
- Flexible and adaptable with positive attitude and willing to contribute to a diverse and inclusive work culture.
- Contact and additional information- Your base location can be either Nene House in Kettering or Ceres House in Lincoln. We do offer Hybrid working, however Office attendance will be required when requested.

Occasional travel to Lincoln maybe required.

Interviews will be held over MS Teams, Week commencing 14th April.- Length of contract- 18 Months- Competence 1- Works in Teams- Description- Description: Works co-operatively as part of a team to achieve common goals.

Question: Please give an example of when you have worked as part of a successful team. What did you do to contribute and how did you maintain good working relationships with your colleagues?- Competence 2- Communicates Effectively- Description- Description: Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.

Question: Please give an example of where you had to communicate a difficult message. Describe what you did, and the outcome. What did you learn from this experience?- Competence 3- Focuses on Customers and Partners- Description- Description: Addresses the needs of internal and external customers, provides rapid and effective responses.

Question: This role will be working closely with a range of internal and external customers and be integral to the team which is the centre of excellence for customer service. Please tell us how you always deliver outstanding customer service when working with a variety of people?