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Support Coordinator

2 weeks ago

Leighton Buzzard, United Kingdom Connells Group Full time

We’re looking for highly motivated customer service professionals to complement our fantastic team in the Mortgage Business Unit in Leighton Buzzard.As a **Support Coordinator** you will play an integral part in the customer’s journey of attaining a mortgage. You will focus on the customer’s initial stages to and activate a large percentage of the cases coming into the Mortgage Business Unit, followingthe activation checklist. You will also be responsible for the final part of the customer journey, liaising with relevant parties to capture important exchange and completion dates as well as checking the customer’s documentation to ensure they have been offeredthe exact product they applied for.

**What’s in it for you?**
- Competitive salary
- Industry leading **training and development**:

- Demonstrable **career**ladder
- Opportunities for **progression**:

- **Collaborative**, **rewarding**and **fun** environment
- Team **incentives**:

- Understanding of **operations**within an estate agency business

The wellbeing of our staff is of the utmost importance to us, which is why our corporate charity partner is MIND. Not only did we top up pay for all furloughed staff during the pandemic to ease any financial concerns, we also have in place a variety of ongoingmental health initiatives and an employee assistance programme to help with worries about all aspects of life.

**Key responsibilities of a Support Coordinator**:
At all times the Support Coordinator must adopt a professional attitude and approach to your dealings with all parties. You will need to demonstrate patience and sincerity when dealing with customers who may have little knowledge of the mortgage process.Equally you will need to adopt an empathetic approach when dealing with customers who may become upset when things are not going to plan.

**Skills and experience required to be a successful Support Coordinator**:

- Outstanding **Customer Service** skills
- Solid **administration** skills
- **Resilient**, **positive**, **numerate** and **detail oriented**:

- **Organised** and able to **prioritise** workload in a faced paced environment
- Excellent verbal and written **communication** skills

Following the acquisition of Countrywide earlier this year, we are now the largest and most profitable property services provider in the UK with more than 1,200 branches and 15,000 staff nationwide. Our confidence in the market and drive for further growthmeans that Connells Group can offer a stable and progressive setting for all staff.