Hpc Helpdesk Team Leader

**Job Details**:
We are looking for an experienced and motivated Helpdesk Team leader to join our HPC team based in Bolney, UK.

Key responsibilities include:

- Lead and manage the team, including performance reviews and quarterly appraisals.
- Develop and maintain internal knowledge bases.
- Monitor team performance, providing guidance and support to ensure productivity.
- Handle IT 1st line issues, prioritizing and escalating to 2nd/3rd line as needed.
- Communicate promptly with stakeholders.
- Prepare regular activity reports and ad hoc reports for major IT incidents.
- Ensure high customer satisfaction by capturing and resolving service requests and incidents.
- Manage user accounts and perform data-related tasks, such as daily backup checks and data transfers.
- Ensure uptime, performance, and resource availability for all IT systems.
- Monitor and improve the performance of wide area and local area networks
- Identify and resolve network issues.
- Upgrade network hardware, software, and telecommunications equipment.
- Manage IT data center operations to ensure data quality, accuracy, and security.

**Required Skills**:

- Knowledge of DC hardware
- Understanding of Network terminology
- Linux experience
- Desired: Zabbix (or equivalent) monitoring system.
- Desired: ITSM tool (e.g. Jira, ServiceNow)

**_This role requires 5 days a week on site _**

**Why work with us?**
- Competitive salary commensurate with experience
- Highly attractive bonus scheme
- Initial 22 days annual leave with future increases, complemented by a flexible buying and selling holiday program
- Company pension with generous employer contribution
- Wellbeing Unmind app - puts you in control of your mental health
- A flexible benefits platform with numerous discount schemes - gym membership, restaurants, cinema tickets, and much more
- Regular social club events, spontaneous reward events throughout the year
- Cycle purchase scheme
- Flexible Private Medical & Dental care programmes
- Sponsorship of visas/comprehensive relocation packages
- Bank Holiday Swap - our holiday swap program allows you to change it for another day of your choice
- Relaxed dress code policy
- Onsite Gym Facilities

**Learning and Development**

Our culture of learning and complementary approach to supported or self-guided career development, enables the design of tailored courses to suit specific needs our employees to aid personal growth in areas related to technical, commercial and personal skills, via an extensive suite of developed courses, managed through our own Learning Hub.

**We Care about the Environment**

We encourage and actively support a strong sense of community, through volunteering and various company initiatives, as well as a strong company commitment to protecting our environment through sustainable solutions, energy saving and waste reduction enterprises.

We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.