Hotel Night Porter

**Introduction**

MACK is a property management company that has a vision to be the leading force in providing a diverse range of safe, inclusive, and sustainable accommodation for all. To support our accommodation services, we also operate nationwide, delivering catering and laundry services.

**The role**

**Key Responsibilities**
- Support both dayshift and nightshift teams, by ensuring smooth operations across all shifts.
- Ensure all public and designated communal areas are clean and well-maintained.
- Respond to service-user requests in a polite and courteous manner.
- Assist with late-night operational tasks such as mopping floors, replenishing stock, setting up breakfast service and completing basic laundry duties.
- Report any damage or maintenance issues to the appropriate team to ensure timely repairs.
- Adhere to health and safety and management guidelines to ensure a safe and secure environment.
- Maintain the site’s safety and security by conducting regular patrols, and addressing any safety issues promptly.

**Skills and Experience**
- Experience in a hospitality, security, or housekeeping role is preferred, but not essential.
- Experience working night shifts is beneficial.
- Attention to detail and a commitment to high standard of cleanliness.
- Ability to work independently and as part of a team.
- Quick thinking and the ability to resolve issues efficiently.
- Good communication and customer service skills.
- The ability to maintain a safe environment for guests.
- Flexibility to work various shifts, including weekends and holidays.

**Other Considerations**:
**Working Conditions**: This role requires standing for long periods, bending, and lifting, as well as a strong focus on health and safety standards.

It is important to MACK that all employees are aligned with the values of the company as follows:

- Do the right thing_
- Put our customers first
- Stand up for safety every day
- Be respectful, supporting, and caring
- Recognise and celebrate achievements
- Find a better way_
- Collaborate to find solutions
- Embrace the power and opportunity of diversity
- Generate options to maximise sustainability
- Commit to continuously improving
- Deliver it_
- Take personal ownership for delivery
- Be bold and act with passion and purpose
- Focus on progress towards outcomes
- See it through

So, whilst recognising the importance of qualifications and experience, MACK requires all employees to demonstrate how they embody the values of the company.

MACK is committed to cultivating a diverse and inclusive workforce. We aim for our workforce to be truly representative of all sections of society, and for each employee to feel safe, respected and able to achieve their potential.

**Job Type**: Part-time

Pay: £12.21 per hour

Expected hours: 33 per week

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: HR/PER/R036